Nationwide reviews

3.8

71% would recommend to a friend

(5,420 total reviews)

Kirt Walker

77% approve of CEO

63% positive business outlook

Nationwide has an employee rating of 3.8 out of 5 stars, based on 5,420 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nationwide employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

5K reviews
1.0
Aug 30, 2019
Recommend
CEO approval
Business Outlook

Pros

Some work from home depending on the dept Good place to start if you have no insurance background

Cons

Unfortunately, Nationwide is struggling with their loss ratios and making cuts left and right. When someone leaves, they no longer backfill the position...just split it up between the remaining team. They have rolled out LEAN (which is effectively a program that puts all problems back onto it the employees to fix). Everything is numbers driven, so you have to explain why you have had a less productive day. Micro-managing in its definition. No growth opportunities (obviously) and they struggle to retain talent. The last 3 positions I took were lateral, meaning no raise. Pay is far below industry average so top talent goes elsewhere. They try to make up for the lacking pay in “culture”...but you can’t feed your family with culture. I worked for NW for almost a decade and saw a very, very low moral and apathy from leadership in the past few years. No real direction...very reactive to the market instead of proactive. There is a reason they grew so fast...they wrote pretty much everything for years, and now dealing with the consequences of that in terms of loss ratios. If you are reading this and currently with NW, do yourself a favor and check out other companies. I easily found a position offering 30% more pay with about half of the workload. If you are looking to work at Nationwide, the only advantage would be when you’re new to insurance and need an education. They do that well.

1.0
Feb 8, 2019
Recommend
CEO approval
Business Outlook

Pros

Good people to work with. Some buildings are nice to work in. Include cafeterias, fitness centers, nice common areas. Most people can work remotely a few days a week if they want...although your manager will monitor your activity by watching your skype availability which clocks you if you don't hit your keyboard every 5 minutes. You can change the number of minutes but most people don't know it.

Cons

The company is run by HR and Finance. Business unit leaders have no say in how their departments are run. This results in refusal to staff properly and adjuster workloads run 80% higher than target. Upper leadership responds by offering comments such as "change isn't for everybody." There are annual layoffs. The organization is constantly in flux which keeps everyone on edge. There is always a plan and the plan is always changing which makes it difficult to trust that anyone really has a vision for what the company wants to be. NW purchased Harleysville insurance several years ago which is a complete disaster. The systems won't integrate, most of the business has been run off, agency relationships suffer because Nationwide doesn't know how to compete with other insurers who write the same business. This leads to agents not wanting to write business with us so premium is shrinking and the insurance operation lost $400M last year. People are so detached from results that upon hearing the amount of lost revenue they are still wandering around asking how much their bonus will be. It may have been a good place to work at one time. People who have been here for 20+ years say it was. And now they're stuck here with nowhere to go and it is no longer a good place to work. Corporate values are not tied to leadership's behaviors in any way, shape or form. Attitudes toward front line workers are as ruthless as I have ever witnessed in any organization. Benefits are incredibly expensive. They cost $450/month for a family and come with a $6000 per person/$10,000 per family deductible. There is no opportunity for advancement since positions are simply eliminated if someone leaves. There are plenty of good infrastructure and people here is someone decides they actually want this to be an insurance company. Right now all the money is made by NW Financial and that is where all the focus is.

1.0
Jan 4, 2019
Recommend
CEO approval
Business Outlook

Pros

It is a job but I believe anything else would be better.

Cons

The company flip-flops from one policy to another. One week they want you to concentrate on one thing, then they penalize you for it the next week. They pile on the work until it is simply impossible to complete . Management rarely hangs around long enough to accept responsibility for their failings.

Viewing 13 - 15 of 5,420 Reviews

Glassdoor has 6,081 Nationwide reviews submitted anonymously by Nationwide employees. Read employee reviews and ratings on Glassdoor to decide if Nationwide is right for you.