Constant micromanagement. Its a call center position not a true sales position. Most of the customers that call in are painful to speak with, majority of customers aren't eligible for Nationwide Insurance so they get quoted with a high risk company that costs thousands a year; they laugh and hang up when they hear the rate. You don't get evaluated on sales, you get evaluated the ratio of your sales to the number of inbound calls you received. When you get 10 calls daily that were routed incorrectly with someone who was trying to make a payment with service center or reach claims dept then your stats plummet. Every minute that you aren't on the phone you are penalized. Most agents keep customers on hold while they are sending out the final docs so their stats look good. Open 15 hours - 7 days a week. Terrible leadership team. The sales leader has been replaced 4 times in last 5 years meaning the metrics you are evaluated on change every year and you have to bid your schedule every six months; only 10% of agents work Mon-Fri with evenings off. Honestly wouldn't recommend this position to anyone. You aren't going to be working for Nationwide Insurance, its Nationwide Sales Solutions, the call center for Nationwide. The sales and retention positions have been posted continuously for the past 4 years not because the department is expanding but because everyone quits.
Its a recruiting mill!
Don't let the 4-5 star reviews fool you. You won't be working for the headquarters in Ohio, you'll be working in a customer service call center in Des Moines
