Navan reviews

3.9

77% would recommend to a friend

(1,013 total reviews)
avatar

Ariel Cohen

78% approve of CEO

77% positive business outlook

Navan has an employee rating of 3.9 out of 5 stars, based on 1,013 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Mar 25, 2020
Recommend
CEO approval
Business Outlook

Pros

Genuinely the best teammates that I have ever worked with. We all had each others back, especially when management did not. At its peak, this company's culture was one where I loved going into work and selling this product.

Cons

Culture deteriorated once new C-Level management was brought in. The way our former CRO was suddenly demoted after years of injecting confidence in sales reps and WINNING should have been a red flag for where the company eventually is now - 350 people laid off. Just last summer the company opened an office which grew to 20+ employees. Now? Poof. Gone. The core values, including transparency, were preached weekly at All Hands Meetings. The layoffs were announced in the least transparent way possible, and my gut tells me that this was not the end of it. Even at SKO, our new CRO swerved around how commission would be re-structured. One last thing for anybody thinking of joining the sales team here. Ask how commission is paid out. If it does not immediately make sense, then that should be a red flag (as many people have written in reviews). You won't make money here. Go somewhere else that will value and maximize your talent.

1.0
Mar 24, 2020

Terrible Sales Org, Not Tech

Recommend
CEO approval
Business Outlook

Pros

Free food, fun environment

Cons

They trick you into thinking you’re joining a technology company, but in reality you work for the business version of Expedia. Monthly quotas are reasonable if you’re lucky enough to have a quality patch. The entire value prop is “we will save you 20% on travel”. And for the cherry on top, they fire 350 people over a Zoom video conference. Well done TripActions.

1.0
Mar 13, 2020

Warning : do not work here

Recommend
CEO approval
Business Outlook

Pros

Catered lunch , travel stipend

Cons

This has to be one of the worst run support / call centre team i ever come across . The management team has got to be one of the worst team I come across , they do not know how to manage and hardly qualified . No guidance or respect to us support agents . Support agents are categorised by t1 ( deal with customers via chat ) who needs to liaise with t2 ( has Sabre gds skill ) to assist our customers . Due to t1 and t2 being required to take on multiple request and phone calls , can lead to wrong information being told to the customers . Leads are 90 percent unhelpful , all they say is “ have you referred to the kB “ which is our internal knowledge base . Um... when you doing 3 chats and a phone call , you don’t have time to read through countless articles to find the answer . You just want a simple answer from a lead to ensure you are on the right track but you will find no support from them .

Viewing 886 - 888 of 1,013 Reviews

Glassdoor has 1,097 Navan reviews submitted anonymously by Navan employees. Read employee reviews and ratings on Glassdoor to decide if Navan is right for you.