Navan reviews

3.9

77% would recommend to a friend

(1,013 total reviews)
avatar

Ariel Cohen

78% approve of CEO

77% positive business outlook

Navan has an employee rating of 3.9 out of 5 stars, based on 1,013 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
2.0
Aug 25, 2019

Read before you apply/work here....

Recommend
CEO approval
Business Outlook

Pros

- catered Lunches everyday - unlimited Paid time off - unlimited snacks - travel stipend - genuinely smart/hardworking people - big office space in HQ - free booze on demand -free swag - monthly happy hours

Cons

I have nothing to gain by writing this so I encourage you to read this. As a job seeker, its important for you to know the truth. Overall company culture- If you are in the interview process right now, the recruiter is probably selling you on how great the culture is and telling you how we just raised 54mil. But are they telling you that most employees are overworked and, for a lot of departments, underpaid? That instead of addressing this, we spend thousands of dollars on useless marketing events? That there is a culture of fear and intimidation that has trickled down from the top (CEO)? That if you dare to give feedback or disagree with something, you will have a target on your head? That people are only looking out for themselves and will drag you down to get to the top? Promotions/Raises- Promotions are heavily based off of favoritism. There is no actual criteria for earning a promotion. Working hard will not get you there. Saying the right things to the right people will. Good luck getting a raise because that's apparently not a thing here. You wont even know what you need to do get one. Even if you do get a promotion, most of the time it wont come with a raise. They will expect you to do more work for the same amount of $ and take advantage of you. Based on the other reviews I've seen here, someone from the HR team is going to probably respond to this and say "they are working on this/building this out" but I wouldn't hold my breath. It was acceptable not to have anything when we were a 100 person company but we are at over 800 employees now. Plus, the damage has been done. People who were never adequate enough to lead/manage are eroding morale and driving out their employees. Management: I would safely say 85% of the managers are unfit for the position. Most of them have 0 to little experience managing people and only got there because of tenure. Managers play favorites and desperately need cultural competency and diversity training. Employee Resources- Until this day I do not have a clue who our HR business partner is. Employees are not given information on who they can go to to safely share feedback. Employees do not have the tools to help them succeed or grow internally. The people team prioritizes planning happy hours over providing us with things we actually need. Diversity- You'll hear the executive team brag about how diverse we are all time but that's certainly not the case. Its nothing more than a marketing tactic and management has no interest in making it a priority. The response given when an employee asked if we were going to focus on it was along the lines of "its not a problem yet [lack of diversity], so no, but feel free to start it if you want ". People of color and other minorities do not feel included or represented in upper management. Overall, I do not recommend working here. While the company is building a great product, there are so many issues that are going unaddressed and the culture is suffering because of it.

avatar
Navan Response
6y
Thank you for sharing your candid feedback and concerns. It wasn’t an easy read, but we appreciate it and are deeply disappointed to hear about your experience here. As you mentioned, TripActions has experienced tremendous growth, and part of that growth includes our dedication to learning from and addressing areas that are in need of improvement. Scale isn’t comfortable, and we hear you. Manager training, that includes workshops and monthly meets, is a program we take seriously because we know how important people managers are to growing a happy, productive team –– and how important it is to have happy, productive teams to grow an effective company. That doesn’t mean it’s perfect; in fact we’re always tweaking and improving it. As you know we’ve also implemented quarterly check-ins so employees are empowered to take charge of their careers, and managers are trained to support your growth. Our culture of constant learning applies to how our team adjusts and changes to continue being the best place to work as we scale. By reading your review, it seems that you feel these aren’t being shared or being rolled out fast enough –– and with this we ask that you trust us to have your and everyone else’s best interest in mind, and like you, are working as fast and as hard as we can without sacrificing the quality of these programs. We value direct and honest feedback, however we encourage you to come talk to us in person so we can answer questions about your HR business partner. I know those answers can be a moving target with our recent fast growth. But know that I’m available to you if you have more suggestions about how we can make TripActions a better place to work and grow.
4.0
Aug 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Culture, tech, office environment is incomparable. Dallas location is also a bit more diverse and less trendy than HQ. We are spoiled rotten with perks -Insurance is top-notch -Travel Benefit -Commuter Benefit -PTO/Sick above average -Culture/Environment/Teams are like little families TripActions is excellent; the idea behind the tech is great. I'm lucky to get to work for a startup that is making such huge strides in Travel.

Cons

Sometimes it's chaos Support: -Management plays favorites -Promotions based on who you know, not what you know -No accountability w/in support -Little stability/clarification; often you find information out from peers -Leads appear to play favorites, poor delegation -Inexperience and laziness leads to some TSS 1's getting overworked Company: -Despite a need, new roles/departments/processes are not scaling -Dallas office can feel sort of us vs. them (support vs. non-support) -CSM lack knowledge RE: App and Support functions, some lack travel knowledge TripActions is a startup, so growing pains are normal. But, the pains within support are becoming increasingly more apparent. VTO for TSS 1's while some other support departments need help. Management appears to have priorities elsewhere/not currently on scaling different support roles.

avatar
Navan Response
6y
Thank you for taking the time to leave your review, we appreciate your feedback. We are working through a leveling exercise and career pathing to ensure that employees have clarity on their current role + responsibilities, and opportunities to develop professionally. Cross functional training is definitely on our radar as well! If you have additional feedback or ideas to help up achieve these goals, please reach out to the People Team!
1.0
Aug 6, 2019

Toxic culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free lunch & unlimited PTO

Cons

Toxic culture starting from the top down. CEO runs the Company like it’s a boarding school and plays favorites. No room for growth if your not part of the small circle they have built here. Constant management changes make you wonder what is going on at the top. I would avoid if you want any semblance of career growth.

avatar
Navan Response
6y
Thank you for providing candid feedback. Our culture is a huge part of who we are at TripActions and we fully recognize that having great managers who support the goals and growth of our employees is critical for a company in a stage of hyper-growth. We're putting processes in place that help ensure continual growth, including our quarterly check-ins and manager success program. If you have any suggestions on what else you’d like to see, we’re always open to hearing them, so please don't hesitate to reach out.
Viewing 925 - 927 of 1,013 Reviews

Glassdoor has 1,097 Navan reviews submitted anonymously by Navan employees. Read employee reviews and ratings on Glassdoor to decide if Navan is right for you.