Is Navy Federal Credit Union a good company to work for?

Navy Federal Credit Union has an overall rating of 3.6 out of 5, based on over 3,531 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 63% of employees would recommend working at Navy Federal Credit Union to a friend and 61% have a positive outlook for the business. The best reviews about Navy Federal Credit Union have been left by employees working as Summer Associate , Business Operations Analyst and Intern .

Does Navy Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Navy Federal Credit Union employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Navy Federal Credit Union. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Navy Federal Credit Union?

63% of Navy Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Navy Federal Credit Union 3.3 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Navy Federal Credit Union?

Member Service Representative (498) , MSR II (136) , Member Service Representative II (88) , Mortgage Loan Processor (74) , Mortgage Loan Officer (67) , MSR III (59) , Member Service Representative III (53) , Customer Service Representative (44) , Intern (40) , MSR I (40) , Msr (39) , Assistant Manager (36) , MSR III (31) , Analyst (28) , Business Analyst (27)

What are the pros of working at Navy Federal Credit Union according to real employee reviews?

"Benefits are great and worth" ((in 715 reviews)); "pay and environment was good." ((in 309 reviews)); "Yearly bonus and thats about it" ((in 153 reviews)); "Great work life balance and help from supervisors" ((in 121 reviews)); "The culture is great and there's always someone to help if you aren't sure about something." ((in 117 reviews))

What are the cons of working at Navy Federal Credit Union according to real employee reviews?

"poor management; managers and AVPs who should not hold their positions" ((in 167 reviews)); "HR does not take questions or complaints regarding pay; managers have sole discretion concerning employee pay and position level." ((in 59 reviews)); "Bad supervisor and you are screwed" ((in 55 reviews)); "Poor and/or delayed leadership training leaves front line leaders making bad decisions that are “passed down” from their reporting structure." ((in 52 reviews)); "I have never seen so much favoritism in my life." ((in 48 reviews))

What are employees saying about Navy Federal Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Navy Federal Credit Union layoffs and their outlook for job security at Navy Federal Credit Union in 2026.

What are the top reviewed Navy Federal Credit Union locations?

Pensacola , Vienna , Winchester , San Diego , Virginia Beach , Jacksonville , Norfolk , Washington , Herndon , Atlanta , Dallas , Chesapeake , Houston , San Antonio , Colorado Springs , Arlington , Orlando , Honolulu , Las Vegas , Fairfax , Oceanside , Woodbridge , Cherry Hill , Hampton , Fredericksburg , Merrifield , Phoenix , Fort Worth , Silverdale , Tampa

Navy Federal Credit Union reviews

3.6

63% would recommend to a friend

(3,181 total reviews)

Dietrich Kuhlmann

62% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews

4.0

Oct 7, 2025

Review

Summer associate

Recommend

CEO approval

Business Outlook

Pros

People are really nice, the food is good

Cons

Not too bad, a lot of political stuff tho

Navy Federal Credit Union Response

9mo

Thank you for taking the time to share your feedback. We appreciate your review.

5.0

Aug 22, 2025

Great experience

Member service representative iii

Recommend

CEO approval

Business Outlook

Pros

We were on a military base in Japan so a close-knit group. Gained so much experience and knowledge during my time here as well as life-long connections. Very rewarding job, educating a lot of younger active duty military and their families. Getting to see their reactions when you resolve an issue or exceed expectations was the icing on the cake. Management accommodated family life and work/life balance. No micromanaging (thankfully). If you want to learn something extra or think you’re ready to take on more tasks or responsibility, management is open to and encourages that. They even went out of their way to see if we could have a mortgage specialist at our branch (I was interested in taking that on). There wasn’t enough of a demand in our area for that but just that they would try to make it happen meant a lot to me. Great benefits, 401K, culture. I felt like Navy Fed truly cared about me even across the ocean. The CEO and director of branch operations visited our branch! I worked at a smaller credit union in Florida previously and that didn’t even happen there and we were 40 minutes away from corporate… I would have loved to continue my journey with Navy Federal but now live in an area where there are no branches near me. Otherwise I’d jump at the chance!

Cons

Less room for advancement/career opportunities if you are in a branch overseas. (Understandable though)

Navy Federal Credit Union Response

10mo

Thank you for taking the time to write a review. We are glad to hear you have had such a great experience!

3.0

Mar 21, 2025

Good

Analyst

Recommend

CEO approval

Business Outlook

Pros

Comfortable good beneficial experience time management

Cons

Relocation salary not good Not suitable for me

Navy Federal Credit Union Response

1y

We are sorry to hear you were disappointed with your experience at Navy Federal Credit Union.

Viewing 3133 - 3135 of 3,181 Reviews

Jobs at Navy Federal Credit Union

Member Service Representative (Full-Time) - Albany/MCLB Albany

Member Service Representative (Full-Time) - Fountain

Member Service Representative (Full-Time) - Midwest City

Member Service Representative (Full-Time) - Santee

Staff Assistant III (EPMO)