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      Navy Federal Credit Union

      Engaged Employer

      Navy Federal Credit Union reviews

      3.6

      63% would recommend to a friend

      (3,181 total reviews)
      avatar

      Dietrich Kuhlmann

      62% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      3K reviews
      2.0
      Dec 31, 2025

      CEO turning it more cooperate than culture

      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free coffee, free lunch Fridays, healthcare and dental 7% 401k match

      Cons

      Went from 2 a week hybrid here to stay with no changes in sight to in the same year emailing that 3 a week is coming in April (mandatory) new performance bonus model. (Easy way for them to give lower graded performance reviews which saves them millions) while we are having one of the best years. Call center is non stop it just got numbing, they want us in there but we are on phones all day it’s pointless for us, we started 2 a week and it’s flu season of course everyone’s getting sick. Discouraging when I got the top performance grade every single year for my numbers and my attendance (no sick days or unscheduled all year every year, show up on time, provided feedback and help new employees) and just got meeting expectations. This new model will create employees that works hard to level down a bit to match what management portrays them as. No longer have the need to try hard anymore since it discouraged half the company.

      avatar
      Navy Federal Credit Union Response
      6mo
      Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.
      4.0
      Dec 28, 2025

      Good Benefits, Good Work Environment, Pay Could Be Better

      Registered member associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Hybrid Work Environment (3-days in-office, 2-days at home) - Understanding managers, the are willing to work with you on your time commitments - Pro-Military, they allow me to drill without any problems - Good benefits - Good Campus

      Cons

      - Pay could be better - Too many systems changes - Too much dependency on one person or department - Too much 3rd Party Systems influencing business practices

      avatar
      Navy Federal Credit Union Response
      6mo
      Thank you for sharing your feedback. We are always looking to improve our staffing, technology, systems and processes to improve our employees’ work experience.
      1.0
      Dec 22, 2025

      Hated it

      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home during COVID was nice

      Cons

      They say you love it or hate it I hated it. My supervisor never liked me and it made my job harder to advance.i tried to stick it out to get better and I ended up quitting and it was the best decision I ever made. It was not worth the month for my mental health

      avatar
      Navy Federal Credit Union Response
      6mo
      Your experience does not reflect the culture we strive to provide and maintain, and we are truly sorry we did not meet your expectations.
      Viewing 103 - 105 of 3,181 Reviews
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      ReviewsNavy Federal Credit Union reviews

      Glassdoor has 3,531 Navy Federal Credit Union reviews submitted anonymously by Navy Federal Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Navy Federal Credit Union is right for you.