Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,240 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"And throwing benefit are great." ((in 187 reviews)); "Free machine and free coffee , some discount but not impressed .." ((in 116 reviews)); "Pay is good and is widely flexible" ((in 114 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 83 reviews)); "Good salaries and bonuses." ((in 73 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 160 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 47 reviews)); "The managers don't care if you die at your desk." ((in 39 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews)); "Management by process, communication is bad, no promotions except for the happy few friends of the bosses...." ((in 19 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,882 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Aug 8, 2024

Bad staff support

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote or work form home

Cons

Glitch in the system, the staff support is not always reliable

Nespresso Response

1y

Hello, Thank you for taking the time to share your feedback with us and for appreciating our ways of working. Our people are our top priority, and we are committed to providing comfortable working conditions for everyone. At Nespresso, we strive to find the right balance between our business needs and flexibility for our teams. Regarding the concerns you raised, we are sorry that you weren’t fully satisfied with some elements of your experience with our company. At Nespresso, we understand the importance of creating an environment where everyone can thrive and succeed, and we always make sure that our employees are well informed and supported on every level. Your review is important and valuable to us, as we constantly seek to improve. We would welcome hearing more specifics from you. Please, reach out to your former local HR team to share further your concerns. We wish you much success with your new endeavors. Thank you.

4.0

Aug 7, 2024

Great entry level job

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Great training, free coffee, perks

Cons

No additional skill building past sales associate work

Nespresso Response

1y

Hello Colleague, Thank you for sharing your review with us. We are proud to offer our employees with thorough training, so that everyone feels supported, well-informed, and motivated to succeed. In addition to this, it is a pleasure to know that you appreciate various perks we provide our people with. Regarding the cons you mentioned, we are sorry to hear that you were not fully satisfied with some elements of your working experience. At Nespresso, we understand the importance of learning and building various skills. This is why we are committed to supporting our employees and investing in their development and professional growth, to nurture their career aspirations. We would like to hear more from you to look into your concerns. Please, reach out to your former local HR or Management team. With your additional comments, we can look further into what you raise. Wishing you much success with your new endeavors. Thank you.

4.0

Aug 6, 2024

Worthwhile Part Time Job

Boutique specialist

Recommend

CEO approval

Business Outlook

Pros

good pay, competent staff, healthy culture

Cons

needed more hands on training

Nespresso Response

1y

Hello Colleague, We value your feedback and appreciate you sharing it with us. We are glad to know that you are satisfied with your salary. It is also delightful to read that you enjoy working with your colleagues. At Nespresso, we understand the importance of fostering an environment where everyone helps and respects each other. Regarding the cons you highlighted, we believe that training is essential for the professional growth of our employees. We constantly strive to organize the work process in a way that allows us to ensure that our people are well informed and supported on every level. Thank you for your review, as it allows us to improve. We would welcome hearing more specifics from you, and encourage you to reach out to your local HR or management team. We wish you continued success with Nespresso. Thank you.

Viewing 301 - 303 of 1,882 Reviews

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