Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,240 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and free coffee on the job" ((in 195 reviews)); "discounts and free coffee" ((in 113 reviews)); "Pay is good and is widely flexible" ((in 108 reviews)); "Good salaries and bonuses." ((in 80 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 77 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 155 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 47 reviews)); "The managers don't care if you die at your desk." ((in 38 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews)); "They play favoritism unlike anything I have ever witnessed." ((in 19 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,882 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by demographic groups

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

1.0

Aug 6, 2024

Nespresso Is The Worst Company In The World

Team lead

Recommend

CEO approval

Business Outlook

Pros

health benefits favoritism zero advancements nepotism

Cons

no advancement opportunities unless you are dating a relative of one of the managers gossip and clique culture B I A S micro management

Nespresso Response

1y

Hello, Thank you for taking your time to share your review with us. It is disappointing to read all the negative points you highlighted. At Nespresso, we invest a lot in our leaders and employees ‘development, so they can work together well and achieve ambitious goals. We are convinced that everyone should be supported in their professional growth and career aspirations, and we provide our people with various opportunities for learning and development. Fostering the right caring culture where employees respect and help each other is our main priority. Any kind of bullying or impolite behavior has absolutely no place in our company. Your feedback is important and valuable to us, as we constantly seek to improve, and we would welcome hearing more specifics from you. Please, feel free to reach out to your former workplace to share further your concerns. We wish you well with your new endeavors. Thank you.

4.0

Aug 6, 2024

All good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good company to work for

Cons

Nothing right now keep doing good work

Nespresso Response

1y

Hello, We appreciate your review. It is a pleasure to know that you were satisfied with your experience working at our company. At Nespresso, creating a welcoming environment where everyone feels motivated and cared for is one of our main priorities. Thank you for your feedback. If you have any additional comments or suggestions, please, feel free to reach out to your former local HR or management team. We wish you all the best in your new endeavors. Thank you.

5.0

Aug 1, 2024

Part-Time

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

Decent hourly pay for part-timers

Cons

Problematic customers who just want free coffee

Nespresso Response

1y

Hello, Thank you for sharing your experience regarding our company. We appreciate your positive feedback about the decent hourly pay for part-timers. It's important to us that our employees feel fairly compensated for their dedication. Regarding the cons you mentioned, while we strive to provide a positive experience for all our customers, we acknowledge that there may be instances where some customers have different expectations. We appreciate your dedication and contribution to our service standards. We value your input, and encourage you to contact your former HR team to provide additional information and suggestions on how we can better address these situations. We wish you good luck in your new endeavors. Thank you.

Viewing 304 - 306 of 1,882 Reviews

Jobs at Nespresso

Retail Assistant Store Manager, Flatiron, NY

Retail Sales Associate

Retail Sales Supervisor

Retail Sales Associate

Retail Sales Associate, part-time

Nespresso

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Nespresso Is The Worst Company In The World

All good

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