Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,241 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 187 reviews)); "discounts and free coffee" ((in 119 reviews)); "Pay is good and is widely flexible" ((in 109 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Free coffee and they provide you with a lot of information about the products" ((in 65 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 159 reviews)); "no work life balance concidered" ((in 46 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,882 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,882 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

3.0

Jul 25, 2024

Underpaid

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

More free time hence to 12 hours shifts

Cons

Can't reeally have a good routine, because of the shifts, and underpaid.

Nespresso Response

1y

Hello, Thank you for taking the time to provide us with your feedback. Making sure that our employees have a comfortable and flexible schedule, as well as maintaining a healthy work-life balance is of crucial importance to us. It is upsetting to know you weren’t satisfied with your compensation. We provide our employees with our Total Rewards package, which includes market-competitive salary and various incentives and benefits. In addition to this, we make sure to continuously review it. This feedback is important and valuable to us, as we constantly seek to improve. We would like to hear more from you to look into your concerns. Please feel free to contact your former local HR team. We wish you well in your new endeavors. Thank you.

5.0

Jul 23, 2024

Great employer

Ui\ux designer

Recommend

CEO approval

Business Outlook

Pros

Amazing condition and training, I recommend it.

Cons

No real con, its a fantastic environment

Nespresso Response

1y

Hello, Thank you for such positive feedback on your experience at our company. Ensuring that our employees work in a friendly and supportive environment is one of our main priorities, and we are happy to read that you appreciate this. We are also delighted to know that you recognize our efforts in providing our people with various training and learning opportunities to support their career aspirations. If you want to share more feedback with us, you are always welcome to reach out to your former local HR or Management team. Wishing you the best in your new endeavors. Thank you.

4.0

Jul 22, 2024

A good experience

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

You can learn about the coffe and drink a lot of that haha

Cons

It's a hard work for the customer service and in some moments the demands of people its a lot.

Nespresso Response

1y

Hello Colleague, We appreciate you sharing your review with us. It is a pleasure to know that you have had a positive experience working at Nespresso, as we always aim to foster a welcoming environment for everyone. In addition to this it is important to us to encourage our people in their career development by providing them with a lot of various learning opportunities. As for the cons you highlighted, it is upsetting to read that you consider your job demanding. We greatly appreciate the efforts of our employees in providing quality customer service and making sure that they are well-equipped and supported. We would like to hear more from you to look into your concerns and improve our ways of working. Please feel free to contact your Manager or HR team. Wishing you continued success at Nespresso. Thank you.

Viewing 310 - 312 of 1,882 Reviews

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