Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,241 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and free coffee on the job" ((in 195 reviews)); "discounts and free coffee" ((in 113 reviews)); "Pay is good and is widely flexible" ((in 108 reviews)); "Good salaries and bonuses." ((in 80 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 77 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 155 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 47 reviews)); "The managers don't care if you die at your desk." ((in 38 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews)); "They play favoritism unlike anything I have ever witnessed." ((in 19 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,882 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Jul 3, 2024

Ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy if you know what you are doing

Cons

Lots of hassle with missing orders

Nespresso Response

2y

Hello, Thank you for your feedback about your experience at Nespresso. We appreciate your perspective and are glad you find the job easy when you know what you are doing. It's great to have employees like you who are knowledgeable and skilled in their roles. Regarding the cons you mentioned, we are continuously working to improve our processes and minimize such issues. We pay special attention to optimizing workflows to sustain a productive work environment. Additionally, we believe in open communication and actively encourage our employees to share their thoughts and suggestions. We encourage you to speak with your former manager or HR team if you would like to share specific suggestions or concerns. Wishing you well in your endeavors. Thank you.

4.0

Jun 27, 2024

Good place to work if you are a good sales person

Sales representative

Recommend

CEO approval

Business Outlook

Pros

They want you to succeed

Cons

Not enough money and you need good friends with you on the shifts

Nespresso Response

2y

Hello, Thank you for taking the time to provide feedback on your experience at Nespresso. We greatly appreciate knowing you feel our company genuinely wants its employees to succeed. Creating an environment that supports and encourages personal growth and professional development is one of our top priorities. Regarding the mentioned cons, we continuously review our compensation packages to ensure they remain competitive within the industry. Also, we encourage team-building activities and open communication among colleagues. We appreciate your feedback and would like to invite you to share any specific suggestions further with your former HR team. We wish you well in your new endeavors. Thank you.

4.0

Jun 26, 2024

normal

Demand planner

Recommend

CEO approval

Business Outlook

Pros

good colleagues interesting work remote work

Cons

low salary no balance work/life bad process of recruitment of new employees

Nespresso Response

1y

Hello, Thank you for taking the time to provide your feedback about your experience at Nespresso. We are pleased to hear that you valued the team spirit, found the work engaging, and appreciated the flexibility of remote work options. We also acknowledge your concerns regarding salary, work-life balance, and the recruitment process. At Nespresso, we are committed to offering competitive compensation and ensuring that our employees have a sustainable workload and a supportive recruitment journey. Your insights are essential as we continuously strive to enhance employee experience and uphold our commitment to our team members. If you have any more thoughts or suggestions, please don't hesitate to reach out to your former local HR team. Thank you.

Viewing 322 - 324 of 1,882 Reviews

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Good place to work if you are a good sales person

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