Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,240 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 75% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

75% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"And throwing benefit are great." ((in 183 reviews)); "Free machine and free coffee , some discount but not impressed .." ((in 128 reviews)); "Pay is good and is widely flexible" ((in 117 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Great Team and Product" ((in 66 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 158 reviews)); "no work life balance concidered" ((in 48 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

75% would recommend to a friend

(1,881 total reviews)

Alfonso Gonzalez Loeschen

71% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,881 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Apr 3, 2024

Friendly Workplace

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

It is very friendly, enjoyable work place

Cons

Not easy to deal with different type of customers

Nespresso Response

1y

Hello, Thank you for sharing your feedback regarding your experience as a Coffee Specialist at Nespresso. We are pleased to learn that you enjoyed the friendly and enjoyable atmosphere within the workplace. We also recognize the challenges that can arise when interacting with a diverse range of customers. Your insights are valuable as we strive to equip our team with the necessary tools and support to navigate these situations effectively. If you have any additional suggestions or reflections, please don’t hesitate to reach out to your former local HR team. Wishing you all the best in your future endeavors. Thank you.

4.0

Mar 25, 2024

Customer ambassador

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good atmosphere, a place to learn to interact with different customers.

Cons

Long hours, have to be fast in learning.

Nespresso Response

2y

Hello, Thank you for sharing your thoughts on your experience with us. It is important to us to create a pleasant work environment, and we are delighted to know that you were satisfied with it, as well as with your interactions with various clients. We greatly appreciate the dedication and hard work of our employees in delivering quality customer service. Regarding the cons you highlighted, at Nespresso, we always strive to provide a comfortable and fulfilling learning path for everyone to reach their full potential. In addition to this, we care about our employees' well-being and continuously work towards fostering a healthy work-life balance. Thank you for your feedback, as it allows us to further improve. If you want to share more details with us, please feel free to contact your former local HR or Management team. We wish you all the best in your new endeavors. Thank you.

4.0

Mar 22, 2024

Good company but depends on team

Assistant boutique manager

Recommend

CEO approval

Business Outlook

Pros

Pay Most of the team Hours

Cons

Depends on team Favouritism based on upper management styles.

Nespresso Response

2y

Hello, Thank you for sharing your feedback about our company. We are excited to hear that you find the remuneration good and that you had a great experience with the team. We are always keeping in the loop on the importance of staying competitive in terms of compensation and adapting it within different markets. Regarding the cons you mentioned, at Nespresso, we believe in fostering a fair and inclusive work environment where every employee is treated with respect and given equal opportunities to achieve whatever they aspire. We strongly encourage you to contact your former local HR team so that we can get more information. We wish you well in your new endeavors. Thank you.

Viewing 361 - 363 of 1,881 Reviews

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Customer ambassador

Good company but depends on team

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