Nespresso reviews

3.8

75% would recommend to a friend

(1,881 total reviews)
avatar

Alfonso Gonzalez Loeschen

71% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,881 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
5.0
Mar 11, 2024

Amazing

Recommend
CEO approval
Business Outlook

Pros

Loved working here. I had an amazing time. The company is simply amazing.

Cons

Very fast paced. It can be tiring.

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Nespresso Response
2y
Hello, Thank you for taking the time to share your experience with us. We're delighted to know that you've had a pleasant time at Nespresso, as we always strive to create an enjoyable atmosphere for everyone. We would like to understand the cons you described better. Please feel free to contact your former HR team to discuss any further details or suggestions with us, so that we can improve. We wish you all the best in your future endeavors. Thank you.
4.0
Mar 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Good pay, great team, easy enough job

Cons

Sales targets, difficult customers, can be mundane if slow

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Nespresso Response
2y
Hello Colleague, Thank you for sharing your review. We appreciate your feedback and are glad to hear that you find the pay to be good, and enjoy working with a great team. We believe that fair compensation and a supportive team are important factors in creating a motivational work environment to ensure that our employees feel confident and capable in their roles. Regarding the areas of improvement you outlined, at Nespresso, we set sales targets to drive performance and ensure the success of our business. However, we also understand that it can be difficult at times, and we provide ongoing support and training to help our employees meet these targets. We also understand that dealing with some customers can be challenging, so we value your efforts in striving to provide them with excellent service. Lastly, we urge our employees to take initiative, seek out opportunities for improvement, and engage with their team members to make the most of their time. We strongly encourage you to reach out to your Line manager or HR team if you need any additional assistance. Wishing you continued success at Nespresso. Thank you.
4.0
Mar 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Free coffee Good work culture Treated well by the company Good bonuses Easy to sell when offers are on for customers Team are passionate about their job

Cons

No commission Stores are always closing Sometimes difficult to hit KPIs when people are only buying in small quantities No career opportunities or progression really Exhausting work - stood up/talking all day

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Nespresso Response
2y
Hello, Thank you for taking the time to share your review with us. It is very important to us to create a caring and supportive atmosphere, and we are happy that you recognize this. We are also satisfied you recognized some of the various bonuses and perks we provide employees with. Regarding the cons you outlined, we are sorry that you were not fully satisfied with your experience. At Nespresso, we care about the well-being of our employees, and it is upsetting to know that you found the KPIs to be difficult, and the work exhausting. We understand the importance of setting achievable goals and strive to improve and be adaptable where it is possible. As for career progression, we are firmly committed to investing in our people’s development and growth, to nurture their aspirations within our company. Your feedback is valuable to us, as we constantly seek to improve. If you have any additional details or suggestions to share with us, we welcome you to reach out to your former local HR or management team. We wish you well with your new endeavors. Thank you.
Viewing 370 - 372 of 1,881 Reviews

Glassdoor has 3,240 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.