Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,240 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 75% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

75% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Good benefits and perks every month" ((in 195 reviews)); "Free machine and free coffee , some discount but not impressed .." ((in 138 reviews)); "Pay is good and is widely flexible" ((in 115 reviews)); "Good salaries and bonuses." ((in 76 reviews)); "Great Team and Product" ((in 72 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 158 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 47 reviews)); "Work work work No work life balance!" ((in 46 reviews)); "The managers don't care if you die at your desk." ((in 39 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

75% would recommend to a friend

(1,881 total reviews)

Alfonso Gonzalez Loeschen

71% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,881 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Mar 14, 2024

Not bad but not good

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

peaceful work environment nice customers

Cons

a lot of goals to reach for bad commissions

Nespresso Response

2y

Hello Colleague, Thank you for sharing some thoughts on your working experience at our company. We appreciate your feedback and believe that a peaceful work environment is essential for productivity and employees' satisfaction. It's also great to hear that you have had positive interactions with our customers. At Nespresso, we strive to create memorable experience for everyone. Regarding the cons you mentioned, we acknowledge that setting goals and achieving them is an important part of any sales role. Thus, we are constantly reviewing our commission structure and looking for ways to improve it. Your feedback is valuable to us, and we encourage you to share any specific suggestions or concerns with your Line manager or local HR team. We wish you much success in your career. Thank you.

4.0

Mar 12, 2024

nespresso

Vendeur, hôte de caisse

Recommend

CEO approval

Business Outlook

Pros

team spirit and real training

Cons

intensity of the work and goal to achieve

Nespresso Response

2y

Hello, Thank you for taking the time to provide feedback on your experience at Nespresso. We appreciate your positive comments. At our company, we believe that a strong team spirit and comprehensive training are essential for creating a collaborative work environment. Regarding the cons, we strive to combine setting ambitious targets and ensuring a healthy work-life balance for our employees. We want to create an environment where you can thrive and feel motivated, while also taking care of your well-being. Your input is valuable to us as we continuously work towards creating a sustainable workplace for everyone, so if you like, please reach out to your former HR team to provide them with more details. Wishing you good luck in your new endeavors. Thank you.

5.0

Mar 12, 2024

Good

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits included

Cons

Unrealistic expectations during slow periods

Nespresso Response

2y

Hello Colleague, Thank you for sharing your review with us. It is great to know that you value our Total Rewards package, which includes base salary, various bonuses, incentives and benefits that we provide to our people. Regarding the cons, we appreciate you highlighting areas where you believe there is room for improvement. At Nespresso, we understand the importance of setting achievable goals and will strive to find ways to be more adaptable in the future. If you want to share more feedback with us, please don’t hesitate to contact your local HR or Management Team. Wishing you well in your journey with us. Thank you.

Viewing 367 - 369 of 1,881 Reviews

Jobs at Nespresso

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