Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,229 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"good benefits and over all environment" ((in 193 reviews)); "discounts and free coffee" ((in 125 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 69 reviews)); "Good training on full time employees" ((in 56 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 160 reviews)); "Work work work No work life balance!" ((in 47 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,875 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,875 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

3.0

Dec 16, 2025

Trabalho que deveria ser simples

Coffee expert

Recommend

CEO approval

Business Outlook

Pros

O ordenado é bastante atrativo mesmo para um part-time

Cons

Imensa pressão por objetivos e muitas campanhas sem benefício algum, nota-se um problema grave no comando da sede em PT. Mesmo obtendo um bom prémio trimestral, não chega próximo dos prémios dos managers e chefes acima que até se entende porque tanta pressão nos atendentes.

Nespresso Response

6mo

Hello, Thank you for sharing your thoughts about your time with us. It is pleasant to read you were satisfied with your salary, as we always make sure to keep it at the market-competitive level. However, it is upsetting to read that you experienced stress in your position. At Nespresso, we invest a great deal in our organisation to foster the right caring culture where people respect and support each other to succeed together. We will share your feedback with the responsible team, as it is very helpful for our improvement. You are also always welcome to share more details with your local HR team. We wish you well in your new endeavors. Thank you

1.0

Dec 14, 2025

Unhealthy culture driven by favouritism and fear

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Hybrid working arrangements (when permitted)

Cons

Deeply toxic senior leadership that remains untouched while high-performing employees continue to leave A clear revolving door culture, if you speak up or call out bullying, unethical or fraudulent practices, your days are numbered Favouritism is rife and actively stifles talent, morale and progression Inappropriate and ineffective management behaviours are routinely overlooked Psychological safety does not exist, silence is rewarded, integrity is punished

Nespresso Response

5mo

Hello, Thank you for sharing your feedback. We appreciate your acknowledgment of the strengths of our brand. Regarding the mentioned cons, it is unacceptable for any employee to feel unsafe or unsupported in their work environment. At Nespresso, we are committed to fostering a culture where all our people can thrive. Additionally, we understand the importance of psychological safety and the need for open communication. We are dedicated to creating an environment where everyone feels empowered to speak up without fear of repercussions. We will take your comments into account as we move forward. Thank you.

1.0

Dec 14, 2025

Promises everything, takes everything

Sr boutique specialist

Recommend

CEO approval

Business Outlook

Pros

Better pay than other retail jobs, free machine, free coffee

Cons

Terrible working conditions: the air conditioning and heat both do not work, you have to wear coats and gloves indoors and risk heat exhaustion in summer. Managers choose a target to dispose of and work against that person by a campaign of lies and passive aggressiveness. Do not apply if you have a medical restriction, no matter how mild, it will be held against you. Micromanaging to the extreme, down to everything you say. They also speak of diversity, but employees are misgendered and deadnamed.

Nespresso Response

5mo

Hello, Thank you for sharing your feedback regarding your experience. We appreciate your acknowledgement of our competitive pay and the benefits we offer. Ensuring a safe and comfortable work environment is a top priority for us. Additionally, we recognize the importance of fostering a supportive and respectful workplace culture. At Nespresso, we strive to ensure that all employees are treated fairly and with respect, regardless of their background or personal circumstances. We have passed your feedback to the appropriate teams for careful review. Thank you.

Viewing 46 - 48 of 1,875 Reviews

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Trabalho que deveria ser simples

Unhealthy culture driven by favouritism and fear

Promises everything, takes everything

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