Nespresso reviews

3.8

74% would recommend to a friend

(1,875 total reviews)
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Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
2.0
Sep 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Great benefits and competitive salary

Cons

I experienced outdated systems and inconsistent management, which made projects harder than they needed to be. Recognition for extra effort was limited, and the overall environment felt overly controlled

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Nespresso Response
8mo
Hello, Thank you for sharing your feedback about your experience with Nespresso. We’re pleased to hear that you appreciated various benefits and competitive salary we offer, and considered them great. Regarding the cons you brought to our attention, we understand that these challenges can impact efficiency and overall job satisfaction. Thus, we are implementing initiatives to enhance our recognition programs. Additionally, we are reviewing our management practices to foster a more empowering and flexible work environment that encourages creativity and autonomy. We appreciate your honesty and will certainly take your insights into account. If you have any additional suggestions or concerns, please feel free to reach out to your former local HR team. Wishing you well in your future endeavors. Thank you.
5.0
Sep 29, 2025
Recommend
CEO approval
Business Outlook

Pros

great customer experience, great employee benefit, friendly environment

Cons

long hours, must be attentive to details

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Nespresso Response
8mo
Hello Colleague, We are grateful for the feedback you've shared about your experience at our company. It is delightful to read that you enjoy working with customers and find the environment friendly. At Nespresso, we understand the importance of fostering a pleasant atmosphere for our people, and we want to thank you for recognizing our efforts in this area. In addition to this, we are also proud to offer our employees various perks and benefits as a part of our Total Rewards package. Regarding the cons you mentioned, it is unfortunate to hear you are not satisfied with your work hours. Our people are our top priority, and we are constantly striving to create a healthy work environment and to find the right balance between the business needs while also ensuring that our team members have a comfortable schedule. We would welcome hearing more about your concerns. Please, don’t hesitate to reach out to your local HR team, so we can look further into what you raise and improve. We wish you well in your journey with us. Thank you.
3.0
Sep 27, 2025

Retail

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great benefits for a retail job, LSA account, free machine & competitive pay

Cons

poor store layout & inconvenient to shoppers

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Nespresso Response
8mo
Hello Colleague, Thank you for taking the time to share your experience with us. We are glad to hear that you enjoy our Total Rewards package. Regarding the store layout, thank you for providing your feedback. We will pass this on to the applicable team as we are always looking to improve the experience of our consumers and employees. We wish you continued success in your role with us. Thank you.
Viewing 76 - 78 of 1,875 Reviews

Glassdoor has 3,229 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.