Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,230 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"And throwing benefit are great." ((in 179 reviews)); "Free coffee is a cool perk, but I had better espresso." ((in 133 reviews)); "Pay is good and is widely flexible" ((in 113 reviews)); "Great Team and Product" ((in 74 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 70 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 158 reviews)); "no work life balance concidered" ((in 45 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 42 reviews)); "The managers don't care if you die at your desk." ((in 42 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,875 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by demographic groups

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

1.0

Sep 26, 2025

Uae Review: Work for all positions but not sales

Key account manager (kam)

Recommend

CEO approval

Business Outlook

Pros

Well known brand in the market, looks good on your CV • Free coffee (yes, at least you’ll stay awake)

Cons

Be very careful who you are dealing with. No one cares about your opinion—neither HR, nor your manager, nor even your manager’s manager. Your voice won’t matter, but your stress level will.

Nespresso Response

8mo

Hello, Thank you for sharing your thoughts about your experience with us. We’re glad to know that you appreciate the strength of our brand and the perks we provide, including complimentary coffee. We also acknowledge your concerns regarding communication and the importance of employee feedback. It’s essential for us to create an environment where all voices are heard and valued. We take your insights seriously and are committed to exploring ways to enhance our practices and support our employees better. If you have any further suggestions or concerns, please don’t hesitate to reach out to your former local HR team. Wishing you well in the future. Thank you.

4.0

Sep 26, 2025

Many opportunities

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Great training program, growth opportunities and benefits within the company

Cons

Work, life balance can be hard to navigate

Nespresso Response

8mo

Hello, Thank you for sharing your experience with us. We are pleased to know that you found value in the training program, growth opportunities, and the benefits offered during your time at Nespresso. Supporting employee development is a key priority for us, and we’re glad that these aspects contributed positively to your experience. Regarding the challenge you mentioned, we understand that maintaining a work-life balance can sometimes be challenging to manage. We continue to explore ways to support our teams in navigating this balance more effectively, as we recognize its importance in overall well-being and job satisfaction. You are always welcome to share more details with your former local HR team. Your feedback is appreciated and helps us reflect on how we can continue to improve. We wish you all the best in your future endeavors. Thank you.

1.0

Sep 26, 2025

Nightmare of a Job

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Being in a remote position. Free coffee and machine.

Cons

Constant micromanaging to the point of watching every key stroke and listening to every call. Making you constantly say you are sorry to customer. Training session for the position was chaotic with constant issues with materials and trainers. Not being told you would have to fix coffee machines through one way video video until halfway through training, never brought up when interviewed. Low pay for the amount of work. Not given opportunity to gain further knowledge of coffee industry even when when asked. Unfriendly management and bullying atmosphere.

Nespresso Response

8mo

Hello, Thank you for taking the time to share your experience with us. We are glad to hear that you appreciated the flexibility of the remote position and elements of our Total Rewards package. At Nespresso, we aim to provide a respectful and supportive work environment, and we are sorry to learn that you felt otherwise. We recognize the importance of clear communication, effective training, and fair treatment, and we are continuously working to improve the employee experience across all areas. We wish you well in your future endeavors. Thank you.

Viewing 79 - 81 of 1,875 Reviews

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Uae Review: Work for all positions but not sales

Many opportunities

Nightmare of a Job

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