Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,242 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 191 reviews)); "Good Colleagues, Free Coffee, Able to learn coffee knowledge" ((in 135 reviews)); "Pay is good and is widely flexible" ((in 118 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 73 reviews)); "Good training when they have the adequate staff Improving company culture" ((in 56 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 159 reviews)); "Work work work No work life balance!" ((in 46 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 42 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,882 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Mar 24, 2021

Not the best but not bad

Brand manager

Recommend

CEO approval

Business Outlook

Pros

Free coffee, big brand name

Cons

Growth is based on connection not skills

Nespresso Response

5y

Hello Colleague, Thank you for your feedback. We are proud to offer employees company perks as part of our Total Rewards. At Nespresso, we believe strongly that employees have many options to consider for their career advancement. We suggest you speak with your Line Manager, ManCom member or HRBP regarding the career development support you are seeking. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO

3.0

Mar 24, 2021

Good place..poor management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Free coffee..nice people and environment

Cons

Poor management no one ones with team Favoritism

Nespresso Response

5y

Hello Colleague, Thank you for your feedback. We are proud to offer company perks as part of our Total Rewards package, and are happy you found the working environment enjoyable. We make it a priority that our managers are provided with extensive training to ensure they are equipped and fully capable of leading their teams. We do, however, appreciate your feedback and will pass it on the appropriate team. Wishing you the best in your future endeavors. Best regards, Guillaume Le Cunff, CEO

4.0

Mar 24, 2021

Good to work

Specialist

Recommend

CEO approval

Business Outlook

Pros

Positive work environment to work in

Cons

Unrealistic expectations set by upper management

Nespresso Response

5y

Hello Colleague, Thank you for your feedback and for recognizing Nespresso as a positive environment to work in. Our business is growing and evolving, and we appreciate the efforts of our employees to provide the best service to our customers. If you want to share more feedback regarding your concerns, please feel free to contact your former ManCom, HR team or me. It is important to see what we can do to improve as a company. Wishing you the best in your future endeavors. Best regards, Guillaume Le Cunff, CEO

Viewing 1507 - 1509 of 1,882 Reviews

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Not the best but not bad

Good place..poor management

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