Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,242 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and free coffee on the job" ((in 193 reviews)); "overall good people to work with in the business, free coffee, awesome head office in North Sydney, generous salary, not afraid to spend money on its staff and wellbeing" ((in 124 reviews)); "Pay is good and is widely flexible" ((in 116 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 76 reviews)); "Great Team and Product" ((in 70 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 157 reviews)); "no work life balance concidered" ((in 43 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 42 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,882 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Mar 24, 2021

Great!

Crm analyst

Recommend

CEO approval

Business Outlook

Pros

Very good perks and good environment

Cons

1 role 1 person and no back ups

Nespresso Response

5y

Hello Colleague, Thank you for your feedback. We are proud to offer employees competitive market benefits and perks as part of our Total Rewards. Our business is growing and evolving and we appreciate the efforts of our employees, however we would suggest working with your manager regarding support for your workload. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO

4.0

Mar 23, 2021

Good care during pandemic for staff!

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Guaranteed 12 weeks of pay last year when boutiques closed down, made efforts to maintain team environment through online activities and learning. Feel values as an employee

Cons

High expectations for a retail role, you need to talk a lot and be very on your feet - explaining some promotions can be confusing for customers where there are often many promotions and some are quite elaborate. A lot of marketing focusses on pushing promotion through staff and staff interaction with customers, which can be difficult sometimes

Nespresso Response

5y

Hello Colleague, Thank you for your feedback and for recognizing our efforts to guarantee pay for our employees during the pandemic. We care about the wellbeing of our employees and want to ensure they feel valued. Our business is growing and evolving, and we appreciate the efforts of our retail employees to provide the best service to our boutique customers. Please speak to your Line Manager or ManCom member about the opportunities you see. It is important to hear your voice and see what we can do as a company to improve. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO

4.0

Mar 19, 2021

Decent

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

salary, benefits and perks, culture, team

Cons

the individual kpi's were sometimes a bit unrealistic

Nespresso Response

5y

Hello Colleague, Thank you for your feedback. We are proud to offer employees competitive market benefits and perks as part of our Total Rewards. We are also happy to hear you enjoyed Nespresso's company culture and working with your team. Our business is growing and evolving and we appreciate the efforts of our retail employees to provide the best service to our boutique customers. Wishing you the best in your future endeavors. Best regards, Guillaume Le Cunff, CEO

Viewing 1510 - 1512 of 1,882 Reviews

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Great!

Good care during pandemic for staff!

Decent

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