Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,241 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 187 reviews)); "discounts and free coffee" ((in 119 reviews)); "Pay is good and is widely flexible" ((in 109 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Free coffee and they provide you with a lot of information about the products" ((in 65 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 159 reviews)); "no work life balance concidered" ((in 46 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,882 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Mar 3, 2021

Not for everyone

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Good for students only, coffee allowance

Cons

Not woman friendly, not enough tools for new managers, not opportunities to grow

Nespresso Response

5y

Hello Colleague, Thank you for your feedback. We appreciate the pros you outlined regarding the parts of our Total Rewards package, such as coffee allowance. Regarding the cons you highlighted, in our company, we foster a diverse and inclusive work environment for our employees. Also, we focus a great deal on our people’s career development and talent management providing various learning and training opportunities. We would encourage you to reach out to the BEO of your market to give additional details. We wish you much success with your future endeavors. Best regards, Guillaume Le Cunff, CEO

4.0

Mar 3, 2021

it was okay

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

staff benefits, training provided for every LE training

Cons

not progressive, work long hours

Nespresso Response

5y

Hello Colleague, Thank you for your feedback. We were pleased to read about the positive experiences you had. We are proud to offer a competitive Total Rewards package and to develop our talented employees through learning and development experiences. We also recognize the opportunity areas you outline, and we will pass on your feedback to the appropriate local team. Wishing you the best in your future endeavors. Best regards, Guillaume Le Cunff, CEO

4.0

Mar 1, 2021

Good company benefits

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Good benefits for employees here

Cons

Low wage, poor management overall

Nespresso Response

5y

Hello Colleague, Thank you for your feedback. We are proud to offer a competitive market package as part of our Total Rewards. Our package includes base salary, bonus/incentives, benefits, and learning, and we believe strongly in a balanced life. We invest a lot in developing our leaders. If you want to share more specific feedback about the concerns you raised, please feel free to reach out to our Business Executive Officer in the UK, Guillaume Chesneau, at guillaume.chesneau@nespresso.com or to me. Wishing you the best in your future endeavors. Best regards, Guillaume Le Cunff, CEO

Viewing 1522 - 1524 of 1,882 Reviews

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