Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,238 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"And throwing benefit are great." ((in 187 reviews)); "Free machine and free coffee , some discount but not impressed .." ((in 116 reviews)); "Pay is good and is widely flexible" ((in 114 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 83 reviews)); "Good salaries and bonuses." ((in 73 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 160 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 47 reviews)); "The managers don't care if you die at your desk." ((in 39 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews)); "Management by process, communication is bad, no promotions except for the happy few friends of the bosses...." ((in 19 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,880 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,880 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

1.0

Jan 25, 2021

Really bad company

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

nothing, it would be the benefits . I worked there 3 months and non of the benefits they were offering was offered to me. Like the free machine and the capsule allowance

Cons

A lot of racism in the company. Please avoid at all costs. They are supposed to offer you benefits in the first month but you don't se any of those. Also people in training will lie about you just because you are not from UK. A customer can easily bully you and harass you and the company will never believe you because the customer is always right

Nespresso Response

5y

Dear Colleague, Thank you for your feedback. It is disappointing to read your comments. We are a company with strong values and culture, which cares for our people. Nespresso is a place where diversity and inclusion is honored and celebrated. Racism has absolutely no place in our company. We would welcome hearing more specifics from you. With your additional comments, we can look further into what you raise. Please reach out to our Nespresso UK Business Executive Officer, Guillaume Chesneau, at guillaume.chesneau@nespresso.com, or contact me directly. We wish you well with your new endeavors. Thank you, Guillaume Le Cunff, CEO

3.0

Jan 25, 2021

OK place

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Benefits I.e free coffee and hampers at Christmas

Cons

No progression and management is poor

Nespresso Response

5y

Dear Colleague, Thank you for your feedback. We appreciate the pros you outlined around our total rewards package including our free coffee. We were disappointed to read your cons specifically connected to the management team and career progression. At Nespresso, we invest in our leaders and employees developmental so they can work together well and achieve what they aspire in their careers. We would welcome hearing more specifics from you. With your additional comments, we can look further into what you raise. Please reach out to our Nespresso UK Business Executive Officer, Guillaume Chesneau, at guillaume.chesneau@nespresso.com , or contact me directly. We wish you well with your new endeavors. Thank you, Guillaume Le Cunff, CEO

5.0

Jan 22, 2021

Great

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

Benefits are great and team is good

Cons

Management could be better but they are okay

Nespresso Response

5y

Hello Colleague, Thank you for the feedback. We are proud to offer a competitive benefits program as part of our Total Rewards package. It is great to hear you enjoyed working with your team members. We appreciate your feedback on the management team. We invest in our managers so they can lead their teams well. I appreciate the time taken to share this review. Best regards, Guillaume Le Cunff, Global CEO

Viewing 1555 - 1557 of 1,880 Reviews

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