Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,230 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 183 reviews)); "Good Colleagues, Free Coffee, Able to learn coffee knowledge" ((in 136 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Great Team and Product" ((in 77 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 74 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 151 reviews)); "no work life balance concidered" ((in 44 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 25 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,875 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

3.0

Jun 2, 2015

Great company to work for but a lot of intangibles that could be deal breakers.

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

The amount of pay for the job that is needed is really good. You receive quarterly bonuses for how well you do in sales however, you're not obligated to do really well in sales, just sell. The product is top class and they stand behind their coffee 100%. The company does care about the employee so long as you don't make too many waves or disagree too much. If you are not doing well in sales they will coach you and help you meet your goals as long as you try. Free coffee!

Cons

There are too many chiefs and not enough people making real change to resolve the problems they have. The website doesn't work the way it should, the system is archaic and have a marketing team that is as knowledgable as a pack of kindergarteners on how to effectively promote or execute a promotion. There are managers that have one person under them and really take up space or are redundant. The quarterly bonuses are not paid out in a separate check so 70% of it gets taken away in taxes.

1.0

May 31, 2015

Awful

Store manager

Recommend

CEO approval

Business Outlook

Pros

Quarterly bonuses, free machine, and free coffee

Cons

Poor upper management. Lots of nepotism and gossip.

Nespresso Response

11y

Hello - Since I arrived early January, I have been on a Listening tour, visiting many boutiques across the US and meeting with hundreds of employees to get their thoughts and their perspective of the business. I find most employees to be very engaged and pleased with working at Nespresso USA. Since you are expressing an experience which is contrary to my view, I welcome you to share more feedback and concrete examples with us by contacting me directly or our confidential employee help-line at 888-424-2409. We will certainly review any specifics you can provide and always improve what has to be improved. Thank you for taking the time to express your view. Guillaume Le Cunff - President @ Nespresso USA

4.0

May 27, 2015

Nespresso Life

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great Coffee Commitment to Quality Employee and Customer Centric Passionate Coworkers

Cons

No cons to list at this time.

Nespresso Response

11y

Hi - Thank you for your comments. I am glad you enjoy your cup of Nespresso coffee. It is our passion. Throughout the entire process, from cherry to the cup, we are committed to quality, excellence in delivery and best-in-class customer experience. We are also very proud to have amazing employees and our coffee specialists are more than happy to share their passion about our products and brand. We appreciate your feedback. Stay connected! Guillaume Le Cunff - President @ Nespresso USA

Viewing 1789 - 1791 of 1,875 Reviews

Jobs at Nespresso

Delivery Services Strategy Manager (Hybrid)

Retail Operations Assistant Manager

Retail Operations Assistant Manager

Customer Facing Supply Chain Specialist (B2B Planning)

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Great company to work for but a lot of intangibles that could be deal breakers.

Awful

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