Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,229 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"good benefits and over all environment" ((in 193 reviews)); "discounts and free coffee" ((in 125 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 69 reviews)); "Good training on full time employees" ((in 56 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 160 reviews)); "Work work work No work life balance!" ((in 47 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,875 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

Ratings by demographic groups

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

4.0

Apr 3, 2014

Coffee Specialist

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Company benefits are great - 401k, medical, dental, etc. Trainings are effective, most are hands-on/in-store. When I first started the culture was great - my leadership team was very supportive and kept a very open line of communication with all employees. Reviews and schedule changes were always timely and last minute changes were rare.

Cons

There was a wave of new hires within management that seemed under qualified and poorly trained. Once these "leaders" took over, the boutique began to quickly fall apart as favorites were played, manager presence became non-existent, and communication became minimal from management to overall staff.

4.0

Mar 25, 2014

Coffee Specialist Position

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Great benefits like free lunch, transport and coffee supply. Provided in-depth training for the coffee specialist position. After a few months, you can go through more training for technical troubleshooting on the machines. The pay is really fair and the view from the LIC office is amazing!

Cons

Poor leadership, unfair practices of family members being promoted, rivalry between the LIC and NYC offices, makes it hard to grow from the coffee specialist position.

4.0

Mar 19, 2014

Lonely.

Regional sales manager

Recommend

CEO approval

Business Outlook

Pros

Independent sales. Great products. Long term vision.

Cons

Limited flexibility in how to sell. Almost no support or communication from the office -- you are on your own.

Viewing 1834 - 1836 of 1,875 Reviews

Jobs at Nespresso

Retail Sales Associate

Retail Sales Associate

Retail Sales Associate

Retail Sales Associate, Lenox Square

Retail Sales Associate (Full-Time)

Nespresso

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Coffee Specialist

Coffee Specialist Position

Lonely.

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