Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,237 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Good benefits and perks every month" ((in 192 reviews)); "Pay is good and is widely flexible" ((in 116 reviews)); "Free coffee is a cool perk, but I had better espresso." ((in 108 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Good salaries and bonuses." ((in 74 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 151 reviews)); "Work work work No work life balance!" ((in 47 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 38 reviews)); "Upper management and corporate expectations are absurd." ((in 22 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,879 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

50% positive business outlook

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,879 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

5.0

Sep 16, 2024

good job

Shift manager

Recommend

CEO approval

Business Outlook

Pros

Flexible hours. Good pay. Good people. Clints are primarily lovely and good quality of colleges.

Cons

Work on the weekend. Something angry clients. Most teammates are young, and it's their first job

Nespresso Response

1y

Hello, We appreciate your feedback. Ensuring a great employee experience is a top priority for our company, and we are happy to provide our employees with a caring and supportive working environment. It is also a pleasure to know that you were satisfied with your salary and working hours. Regarding the cons you mentioned, we constantly strive to find the right balance between our business needs and comfortable schedule for our teams. We are grateful for the efforts of our employees in providing quality service, and it is disappointing to read you had some challenging customers. At Nespresso, we support our people in their professional growth and aspirations, and we want everyone to find their right fit within our company. If you want to share more details with us, so we can look further into your comments, please feel free to contact your former local HR team. We wish you much success with your new endeavors. Thank you.

3.0

Sep 14, 2024

Good

Part-time coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Good Colleagues, Free Coffee, Able to learn coffee knowledge

Cons

Long Working Hours, Lots of politics at the management level

Nespresso Response

1y

Hello, Thank you for taking the time to leave feedback. We appreciate your positive comments about our colleagues, the opportunity to learn something new, and the availability of free coffee. Regarding the highlighted cons, we understand that these factors can impact your overall experience. Thus, we are committed to continuously evaluating and improving our policies to promote a healthy work-life balance. Also, we strive to create a work environment where employees can feel valued and thrive. Your input is important to us as we continuously work towards improving the employee experience. We wish you the best in your new endeavors. Thank you.

1.0

Sep 12, 2024

Manager is awful

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Culture is great , Free coffee + machine, Bonus were good, assistant manger was awesome

Cons

Manager was erratic and manipulative, did nothing to contribute to staff(in all areas), treated employees with no respect, belittled employees, talked bad about employees(current and former)openly, called out often or would show up hours late, no communication, high turn over rate, several people resigned quickly, very toxic among coworkers, no work life balance( you work every Saturday and Sunday)

Nespresso Response

1y

Hello, Thank you for taking the time to provide us with your feedback. We sincerely appreciate your positive remarks about our company culture, complimentary coffee, and bonuses. We strive to create an enjoyable work environment for our employees. However, we are deeply sorry to hear about the negative aspects of your experience. We take these concerns seriously and want to assure you that we are committed to addressing them. While we understand the importance of effective leadership, we aim to create a workplace where every team member feels valued, respected, and heard. Your feedback is invaluable to us as we continuously strive to ensure a better experience for all our employees. We wish you well in your new endeavors. Thank you.

Viewing 274 - 276 of 1,879 Reviews

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