Is NetApp a good company to work for as a Technical Support Engineer III?

Technical Support Engineer III professionals working at NetApp have rated their employer with 4.4 out of 5 stars in 15 Glassdoor reviews. This is a higher than average score with the overall rating of NetApp employees being 3.7 out of 5 stars. Search open Technical Support Engineer III Jobs at NetApp now and start preparing for your job interview by browsing frequently asked Technical Support Engineer III interview questions at NetApp .

Does NetApp pay Technical Support Engineer III employees well?

Technical Support Engineer III professionals rate their compensation and benefits at NetApp with 3.0 out of 5 stars based on 15 anonymously submitted employee reviews. This is 23.5% worse than the company average rating for salary and benefits. Find out more about Technical Support Engineer III salaries at NetApp.

What are the top reviewed jobs at NetApp?

Software Engineer (203) , Member Of Technical Staff (145) , Technical Support Engineer (92) , Intern (71) , Senior Software Engineer (71) , Member Technical Staff, Software (68) , Program Manager (66) , Manager (60) , Account Manager (53) , Sales (52) , MTS-3 (50) , Sales Representative (49) , Product Manager (46) , Systems Engineer (45) , MTS3 (43)

What are the pros of working at NetApp according to real employee reviews?

"It has great culture and you will one has the full responsibility of his/her job and freedom of doing his own way." ((in 667 reviews)); "Flexible working time and gives good emphasis to work life balance of employees with Work smart initiative" ((in 549 reviews)); "Netapp was a great place to work early on and the _technical_ people were great to work with." ((in 517 reviews)); "Good benefit and working envrironment" ((in 366 reviews)); "good work culture and some of the best minds in the industry" ((in 239 reviews))

What are the cons of working at NetApp according to real employee reviews?

"Frequent layoffs if you're not in their core business (storage and data protection)" ((in 344 reviews)); "Much of this change has been driven by poor management and poor quality control." ((in 226 reviews)); "Most of the management teams are good but there are also some managers that you would wish you never had." ((in 120 reviews)); "I can only see this company go down the drain, due this poor leadership, excessive spending on unnecessary things such as beer bash" ((in 78 reviews)); "Poor upper management." ((in 56 reviews))

NetApp Technical Support Engineer III reviews

4.4

99% would recommend to a friend

(15 total reviews)

George Kurian

99% approve of CEO

99% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (15 reviews)

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Technical Support Engineer III employees have rated NetApp with 4.4 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Technical Support Engineer III professionals have an excellent working experience there. NetApp is rated in line with the average (within 1 standard deviation) by Technical Support Engineer III professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

15 reviews

2.0

Aug 24, 2015

Lacking in direction, focused only on Wall Street

Technical support engineer iii

Recommend

CEO approval

Business Outlook

Pros

There are a number of great people still at NetApp. The people in the trenches make the business work.

Cons

Promotions are next to impossible to earn. Instead of promoting based on merit, the whole organization has to compete for reqs, and the reqs go to favored senior managers, who then promote based on political agendas. Escalation Engineers avoid taking cases like the plague and tens to hoard knowledge instead of fostering team growth. The Financial organization is devastating the company as it bows to pressure from an activist investor who really doesn't care about the future of the company or its supremely loyal customers.

4.0

Jun 8, 2015

Great work/life balance

Technical support engineer iii

Recommend

CEO approval

Business Outlook

Pros

It can be difficult to make a decent wage in IT and not work 60+ hours a week. NetApp is has a great work/life balance. I really never work over 44 hours a week. Also working in support really sharpens your skills, but it can be painful. I am twice the engineer I was prior to coming to this company.

Cons

Three layoffs in 2 years. The workload can be overwhelming and creates alot of stress, but at least there is little to no OT. Far too many antiquated systems causing you to have to do work in 6 different systems rather than just one. Bleeding talent.

2.0

May 23, 2015

Technical Support Engineer III (3rd Shift)

Technical support engineer iii

Recommend

CEO approval

Business Outlook

Pros

Lots of things like Beer Bash on Fridays, free fruit one day a week, bagels on Friday mornings and other goodies now and then and plenty of opportunity for training.

Cons

Management can be very loose allowing people to show up late 30-60 mins late day after day. With recent happenings at NetApp you will see most of the RTP support center has been moved to other regions thanks to poor leader ship by our CEO, but he still has his job.

Viewing 7 - 9 of 15 Reviews

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NetApp Technical Support Engineer III reviews

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Lacking in direction, focused only on Wall Street

Great work/life balance

Technical Support Engineer III (3rd Shift)

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