Is NetApp a good company to work for as a Technical Support Engineer?

Technical Support Engineer professionals working at NetApp have rated their employer with 4.2 out of 5 stars in 78 Glassdoor reviews. This is a higher than average score with the overall rating of NetApp employees being 3.7 out of 5 stars. Search open Technical Support Engineer Jobs at NetApp now and start preparing for your job interview by browsing frequently asked Technical Support Engineer interview questions at NetApp .

Does NetApp pay Technical Support Engineer employees well?

Technical Support Engineer professionals rate their compensation and benefits at NetApp with 3.9 out of 5 stars based on 78 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Technical Support Engineer salaries at NetApp.

How happy are Technical Support Engineer professionals working at NetApp?

61% of Technical Support Engineer employees at NetApp would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Technical Support Engineer professionals have also rated NetApp with a 4.2 rating for work-life-balance, 3.8 rating for diversity and inclusion, 4.3 rating for culture and values and 2.6 rating for career opportunities.

What NetApp locations are top rated by Technical Support Engineer employees?

Research Triangle Park is the top rated NetApp location by Technical Support Engineer employees.

What are the top reviewed jobs at NetApp?

Software Engineer (202) , Member Of Technical Staff (145) , Technical Support Engineer (92) , Intern (71) , Senior Software Engineer (71) , Member Technical Staff, Software (68) , Program Manager (66) , Manager (60) , Account Manager (53) , Sales (52) , MTS-3 (50) , Sales Representative (49) , Product Manager (46) , Systems Engineer (45) , MTS3 (43)

What are the pros of working at NetApp according to real employee reviews?

"It has great culture and you will one has the full responsibility of his/her job and freedom of doing his own way." ((in 681 reviews)); ""Good work/life balance (but it depends on the team you're on)"" ((in 566 reviews)); "Netapp was a great place to work early on and the _technical_ people were great to work with." ((in 523 reviews)); "Good benefit and working envrironment" ((in 373 reviews)); "good work culture and some of the best minds in the industry" ((in 245 reviews))

What are the cons of working at NetApp according to real employee reviews?

"Frequent layoffs if you're not in their core business (storage and data protection)" ((in 330 reviews)); "Much of this change has been driven by poor management and poor quality control." ((in 223 reviews)); "Most of the management teams are good but there are also some managers that you would wish you never had." ((in 115 reviews)); "I can only see this company go down the drain, due this poor leadership, excessive spending on unnecessary things such as beer bash" ((in 77 reviews)); "Poor Upper Management and forward road map" ((in 56 reviews))

NetApp Technical Support Engineer reviews

4.2

61% would recommend to a friend

(78 total reviews)

George Kurian

73% approve of CEO

73% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (78 reviews)

Ratings by demographic groups

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Gender

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Parent or family caregiver

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Technical Support Engineer employees have rated NetApp with 4.2 out of 5 stars, based on 78 company reviews on Glassdoor. This indicates that most Technical Support Engineer professionals have an excellent working experience there. NetApp is rated in line with the average (within 1 standard deviation) by Technical Support Engineer professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

78 reviews

3.0

Sep 27, 2014

Good place to work but can do better

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

This is a big company, just like any other big companies. I don't see big difference from my last employer. I think any company, once its size reaches certain threshold, they all become alike.

Cons

Many things come to my mind, but I don't think it appropriate to write them in a public site. Sorry that I cannot provide more info.

5.0

Mar 7, 2014

Great Company to Work For!!

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

This is simply a great place to work. You are in control of what you want to do. The ROI of your time and hard work is quite honestly immeasurable

Cons

Growing so fast makes you reactive instead of proactive, and eventually those pains can sometimes last longer than you want.

3.0

Mar 5, 2014

A decent place to work -- just not in technical support

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

NetApp is a growing company with a good culture and fun work environment.

Cons

Technical support is a mill at NetApp. They're always too slow to react to new challenges or to get people trained in the right areas. Always behind on CSAT. Never staffed correctly based on what specialties are needed.

Viewing 61 - 63 of 78 Reviews

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NetApp Technical Support Engineer reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good place to work but can do better

Great Company to Work For!!

A decent place to work -- just not in technical support

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