Could be a good company but not with current leadership
Pros
The product could be great and some of the people here are talented. Free lunch on Fridays. Company could be a big player if they just had the right leadership in place. If you’re a mediocre worker, fall in line and do what you’re told (not questioning management) and have no desires for professional or intellectual growth then you’ll succeed here.
Cons
The CEO talks about going IPO all the time but it isn’t even close. It is not a growing company, it just hires a lot of people to look like it is. Sales is suffering and morale in all of the internal teams is even lower. Each team has its issues: Pre-Sales: This engineering team does all of the work to get a deal done from a technical and sales side, and two of its best just left. Sales: Poor leadership and glorified sales managers, whine and complain, don’t know how to sell and fudge forecast numbers to make them look better than they really are. Customer Support: Horrible history with negative customer satisfaction and close support tickets prior to actually working on them to get metrics. Sales Ops: Runs reports from Salesforce that the Sales team should be required to do themselves and manually creates quotes causing delays. No one knows what else this team does because if anyone asks them to do something that a normal sales ops or sales admin team would do they just stare at you. Services: NetBrain is so desperate and has such poor customer satisfaction that they need to force customers to buy services so that the product can be implemented properly. HR: They’re just kinda there. I feel bad they have to deal with this mess everyday. Legal: They refuse to help do any sales support work and constantly roll their eyes when they’re asked to help any team if it doesn’t sound like something that a legal team would normally do. Finance: Difficult to work with. Negative attitudes and always too busy to take care of responsibilities which are theirs but want others to do. Product Development: The product always breaks and has issues customers wants fixed delaying sales. Just make a better product rather than having to reassign all of development to customer support to fix mistakes in the new release. Marketing: Their efforts bring in no business or value, they don’t work with sales and get a solid message out to the public. You’ll notice a consistent theme looking at the existing glassdoor reviews because this company doesn’t change and the same issues that existed a couple years ago exist now. The company’s CEO fails to evolve and learn from his mistakes and can’t “lower” himself to allow other people who are qualified to lead make decisions and guide the company to where it should be. Save yourself from professional suicide and find a job at a better company, and stear as clear from NetBrain as you can. Those that have joined since this time last year have either left, been fired, or are looking to leave because they almost instantly regret joining and wish they could have stayed where they were or taken a job elsewhere.
