Is New Balance a good company to work for?

New Balance has an overall rating of 4.0 out of 5, based on over 1,489 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 73% of employees would recommend working at New Balance to a friend and 63% have a positive outlook for the business. The best reviews about New Balance have been left by employees working as Retail Sales Associate , Team Lead and Sales Associate .

Does New Balance pay their employees well?

According to anonymously submitted Glassdoor reviews, New Balance employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at New Balance. This rating has been stable over the past 12 months.

How satisfied are employees working at New Balance?

73% of New Balance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated New Balance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at New Balance?

Sales Associate (215) , Retail Sales Associate (88) , Team Lead (26) , Store Manager (21) , Manager (19) , Sales Representative (19) , Vendedor (19) , Assistant Manager (17) , Sales Assistant (16) , Sales (14) , Intern (12) , Part Time Sales Associate (12) , Retail Sales Assistant (12) , Software Engineer (11) , Fit Specialist (10)

What are the pros of working at New Balance according to real employee reviews?

"the benefits are great and the money." ((in 111 reviews)); "Great people to work with and easy to get along with" ((in 84 reviews)); "Work life balance is good" ((in 56 reviews)); "Great management and team to work with" ((in 33 reviews)); "Flexible hours and pay." ((in 28 reviews))

What are the cons of working at New Balance according to real employee reviews?

"Poor management that does not understand the value in their people" ((in 66 reviews)); "Pay is low and hours not guaranteed." ((in 58 reviews)); "If you have a bad manager or team lead it can be a miserable experience" ((in 28 reviews)); "Senior leadership (not all) is not strong and unable to make the company competitive." ((in 18 reviews)); "Upper management, inventory, scheduling, action on feedback" ((in 17 reviews))

What are employees saying about New Balance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about New Balance layoffs and their outlook for job security at New Balance in 2026.

What are the top reviewed New Balance locations?

Boston , Lawrence , Brighton , Saint Louis , New York , Orlando , Skowhegan , Houston , Sunrise , Norridgewock , Charlotte , San Antonio , Atlanta , Sunset Hills , Elizabeth , Fort Worth , Aurora , Kissimmee , North Charleston , Woodstock , Mount Laurel , Chicago , Leesburg , Branson , Earth City , Fenton , Raleigh , San Marcos , Los Angeles , Ontario

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New Balance

New Balance reviews

4.0

73% would recommend to a friend

(1,242 total reviews)

Joe Preston

87% approve of CEO

63% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.6

Senior management

3.6

Compensation and benefits

3.3

Career opportunities

New Balance has an employee rating of 4.0 out of 5 stars, based on 1,242 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New Balance employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Jan 22, 2023

Planner role

Planner

Recommend

CEO approval

Business Outlook

Pros

Great caring owners and good working environment

Cons

Slow career growth and changes in lower level leadership

5.0

Jan 20, 2023

Only 7 weeks in, I love it

Functional analyst

Recommend

CEO approval

Business Outlook

Pros

Flexible location, you can be fully remote or hybrid or fully in the office if you choose. Fantastic work life balance. both individual teams as well as company culture encourage a healthy balance between work and non-work. people are flexible and willing to understand extenuating circumstances. Workload is manageable and you are told early on to let it take a back seat once 5 PM rolls around. Great product and discounts. New Balance makes fantastic shoes and athletic wear (my opinion). the discounts are fantastic, and get even better at the end of each calendar year. Involvement in local community. New Balance is a well established Boston company and takes an active role in nonprofit work and other cool community happenings. I've already volunteered with my team on two separate occasions. Company culture. New Balance really promotes collaborating between and within teams, and not just on work. at least once a month there is an event going on for people to just get together and chat, either formally or informally.

Cons

Slow going. Like with many large corporations, New Balance can be slow when adopting changes in the organization as a whole. Sometimes, people are hesitant to own workstreams within a team. Remote work is great when I want it, but it can sometimes be a challenge meeting with people in different timezones or those who are not physically present.

4.0

Jan 7, 2023

great company bad shoes

Supply chain analyst

Recommend

CEO approval

Business Outlook

Pros

Some of the best people that you will ever meet, would go out of their way to help.

Cons

Getting yelled at by small family businesses that would not order their shipments in time.

Viewing 406 - 408 of 1,242 Reviews

Jobs at New Balance

Senior Project Manager

Numeric Footwear Design Apprentice

Senior Supply Chain Resilience Analyst

Senior Project Manager

Sr Analyst, Consumer Insights and Analytics Analyst