Newrez reviews

You work a lot, they micromanage everything and most the hall monitors aren't consistent, so you can get in trouble one month for something that was fine last month. Constant change with poor training and execution and constantly trying to find ways to pay you less. They'll implement new programs and processes and use them to impact your bonus, while not making expectations or procedure, clear and understood. Before they merged it was great but after the merge and several management changes, it became very toxic, extremely stressful, too the point that you'd see several employees have breakdowns. They don't value core values, only numbers and they don't care if you are above board ethically as long as it produces numbers and isn't risking fines.

Shellpoint and nobody at Shellpoint knows what’s going on. From the first day in training, we learned a role that we weren’t even hired for, 30 days later were thrown on the floor with no training of the literal 6 systems you have to use, or what the call flow is; just fed to the sharks. Came to the company with a MLO license was told I would get and extra $1/hr and 15% kicker on my bonus, but didn’t end up seeing that until 5 months into the role and only got back dated for 1 month. If a role opens to a “higher” position there’s no raise, it’s all lateral, so more work the the same pay. The management is completely lost and have no idea what they’re doing. There’s no direction here, just the blind leading the blind. Leadership says in interview you will make $3k-$5k in bonus, but if you do that math hitting 100% to goal gets you just above $800-$900. These poor homeowners that have to deal with their mortgage being serviced by this company. I pray with everything that is holy that my mortgage never get sold to this company, they do everything in their power to foreclosure on people’s homes. I have never been told so many times to to deny payment from people. That is sick and wrong taking peoples house from them.