NextRoll reviews

• Persistent lead routing and RevOps breakdowns. Inbound demo requests were misrouted or improperly disqualified for an extended period, while sales was held accountable for low demo volume. • Sales culture lacked transparency and consistency in account ownership and lead distribution processes. • No structured SDR round-robin process; lead tracking relied on manual documentation, creating inequities in opportunity flow. • CRM hygiene was extremely poor (duplicate accounts, outdated records, misaligned ownership), impacting outbound and new business efforts. • Misaligned KPIs: Sales measured on speed-to-live even when post-contract delays occurred within onboarding or customer success. • High turnover and frequent layoffs created instability and low morale. • Compensation way below broader adtech benchmarks. • Product positioning struggled against more differentiated performance marketing platforms, particularly in prospecting/targeting capabilities. • Marketing messaging frequently misrepresented active product functionality, creating friction in sales conversations. • Heavy emphasis on retargeting budgets limited incremental growth strategies and skewed conversion performance unjustly