In the early days, the company had the energy and adaptability you’d expect from a smaller, pre-IPO business. However, as it scaled, the level of strategic support and operational consistency didn’t grow with it. There’s a noticeable lack of clear direction from leadership, and constant shifts in policies and expectations have led to confusion and frustration across teams. For example, office attendance requirements seem to change weekly, often depending on whether upper management happens to be in town.
Product issues are also a major concern. Frequent platform changes and persistent bugs have negatively impacted both the user experience and internal support. The support and account management teams are stretched thin, and it’s clear there aren’t enough resources allocated to client success.
On the sales side, there’s a big push for net new business, but the company struggles to stand out in a competitive market. This makes closing deals difficult and affects morale. Recently, a number of sales and account managers were let go under the guise of performance-based decisions, but without any backfilling, it felt more like a round of quiet layoffs.
Overall, the lack of stable leadership and clear vision has made it hard to stay motivated. The potential is there, but without meaningful change, it’s difficult to see a long-term future here.
