Is NiSource a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at NiSource have rated their employer with 3.5 out of 5 stars in 28 Glassdoor reviews. This is a higher than average score with the overall rating of NiSource employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at NiSource now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at NiSource .

Does NiSource pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at NiSource with 3.9 out of 5 stars based on 28 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at NiSource.

How happy are Customer Service (CSR) professionals working at NiSource?

65% of Customer Service (CSR) employees at NiSource would recommend their employer to a friend. This rating has decreased by 26% in the past 12 months. Customer Service (CSR) professionals have also rated NiSource with a 3.7 rating for work-life-balance, 4.8 rating for diversity and inclusion, 3.7 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at NiSource?

Customer Service Representative (16) , Manager (12) , Engineer (11) , Analyst (10) , Customer Service Representative (CSR) (10) , Director (10) , Project Manager (10) , Field Engineer (9) , Intern (8) , Senior Financial Analyst (7) , Financial Analyst (6) , GIS Technician (4) , Lead Financial Analyst (4) , Administrative Assistant (3) , Consultant (3)

What are the pros of working at NiSource according to real employee reviews?

"Good benefits overall" ((in 59 reviews)); "Pay is good" ((in 38 reviews)); "workers are great people and I have a flexable schedule" ((in 34 reviews)); "Good work life balance and sense of community" ((in 26 reviews)); "Great culture and opportunity as a freshman completing first year." ((in 21 reviews))

What are the cons of working at NiSource according to real employee reviews?

"Management allows non" ((in 20 reviews)); "Upper management is woefully out of touch and the Quality Assurance process is demeaning and demoralizing." ((in 11 reviews)); "Senior leadership shows incompetence by constantly reorganizing the company and shuffling senior "leaders" around." ((in 10 reviews)); "managers are clueless and have no direction" ((in 9 reviews)); "There is a brand new executive leadership team that is misaligned and gives conflicting direction." ((in 5 reviews))

NiSource Customer Service (CSR) reviews

3.5

65% would recommend to a friend

(28 total reviews)

Lloyd Yates

Not enough data to show CEO approval

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (28 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated NiSource with 3.5 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. NiSource is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

28 reviews

1.0

Jan 20, 2026

Kills with Kindness

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home unless internet and power is out, then they expect you to drive however long it takes to get to their out in the middle of no where office.

Cons

Micromanagement to the second. "Generous" sick time of 10 occurrences, doctors notes are not honored, so don't have any major accidents or you'll get fired! Kind people until you make any mistakes. You are, in the end, a drone for them. Payroll is incompetent. I'm now being harassed by them stating they overpaid me and expect me to pay them back thousands of dollars after firing me. An incompetent error on your part does NOT constitute an emergency on my part.

4.0

Jun 7, 2025

Can be a great career

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Union , benefits , great pay

Cons

Micromanaged. Barely have a break

4.0

Mar 28, 2025

A good place to grow

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

work from home, and good benefits.

Cons

micromanagement. and a lot of expectations

Viewing 1 - 3 of 28 Reviews

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NiSource Customer Service (CSR) reviews

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Kills with Kindness

Can be a great career

A good place to grow

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