Is NiSource a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at NiSource have rated their employer with 3.5 out of 5 stars in 28 Glassdoor reviews. This is a higher than average score with the overall rating of NiSource employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at NiSource now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at NiSource .

Does NiSource pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at NiSource with 3.9 out of 5 stars based on 28 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at NiSource.

How happy are Customer Service (CSR) professionals working at NiSource?

65% of Customer Service (CSR) employees at NiSource would recommend their employer to a friend. This rating has decreased by 26% in the past 12 months. Customer Service (CSR) professionals have also rated NiSource with a 3.7 rating for work-life-balance, 4.8 rating for diversity and inclusion, 3.7 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at NiSource?

Customer Service Representative (16) , Manager (12) , Engineer (11) , Analyst (10) , Customer Service Representative (CSR) (10) , Director (10) , Project Manager (10) , Field Engineer (9) , Intern (8) , Senior Financial Analyst (7) , Financial Analyst (6) , GIS Technician (4) , Lead Financial Analyst (4) , Administrative Assistant (3) , Consultant (3)

What are the pros of working at NiSource according to real employee reviews?

"Good benefits overall" ((in 67 reviews)); "Pay is good" ((in 42 reviews)); "workers are great people and I have a flexable schedule" ((in 31 reviews)); "Good work life balance and sense of community" ((in 23 reviews)); "Great culture and opportunity as a freshman completing first year." ((in 17 reviews))

What are the cons of working at NiSource according to real employee reviews?

"Management allows non" ((in 23 reviews)); "Upper management is woefully out of touch and the Quality Assurance process is demeaning and demoralizing." ((in 11 reviews)); "Frequently changing leadership and turnovers." ((in 10 reviews)); "managers are clueless and have no direction" ((in 9 reviews)); "New CEO is not good, little opportunity for growth, told people they could work remote then changed policy without employee input" ((in 5 reviews))

NiSource Customer Service (CSR) reviews

3.5

65% would recommend to a friend

(28 total reviews)

Lloyd Yates

Not enough data to show CEO approval

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (28 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated NiSource with 3.5 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. NiSource is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

28 reviews

3.0

Oct 14, 2024

Okay Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay, flexibility, benefits, remote, equipment provided

Cons

busy, micromanage, constant reviews, pay

1.0

Apr 17, 2024

Above average pay for the area, not worth your mental health.

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Full time, Benefits. Despite my misgivings with the company itself, at least in the office setting it is the most safety-forward company I have ever worked for.

Cons

The majority of your calls are from poor and desperate customers attempting to negotiate a payment plan with money they typically don't have, often resulting in disconnection of service due to nonpayment. Being the face and messenger for these transactions tends to wear heavily on one's mental health, especially in the winter. Though they advise their CSRs to "advocate for the customer", as a service provider they are ultimately profit forward rather than people forward. Little room for growth in the office setting.

5.0

Feb 9, 2024

Great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pay , working with people and being able to make a difference in someone’s life

Cons

Time is micromanaged every moment you’re on shift has to be accounted for

Viewing 7 - 9 of 28 Reviews

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Jobs at NiSource

Remote Customer Service Representative - OH & PA

Media and Content Design Lead

Customer Technology Product Owner

Corporate Finance Analyst-Senior (hybrid)

Sr. Enterprise Architect - Customer Technologies

NiSource

NiSource Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Okay Company

Above average pay for the area, not worth your mental health.

Great place to work

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