Nordstrom reviews

3.5

56% would recommend to a friend

(25,086 total reviews)

Erik B. Nordstrom and Peter E. Nordstrom

70% approve of CEO

47% positive business outlook

Nordstrom has an employee rating of 3.5 out of 5 stars, based on 25,086 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nordstrom employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

25K reviews
2.0
Mar 22, 2017
Recommend
CEO approval
Business Outlook

Pros

- Relatively stable Retail company. - Opportunities to learn ins-outs of Retail as Nordstrom is multichannel - stores/online, full price/off price - Pay is relatively good compared to other retailers. Compared to technology companies like Microsoft/Amazon, pay is less unless of course, your hiring manager is your buddy.

Cons

- Inexperienced IT managers - This is the single major con in my view. Make sure you interview your manager while you are interviewed. In Nordstrom, IT managers can make or break your career ( & in many other companies) but there are times when you get screwed up because of your manager's inexperience and that happens quite often and prevalent in many teams. For example, managers ambush engineers during appraisals with surprise feedback (frequent feedback/conversation is a myth), change goals at last moment, prioritize their own interest on top of company goals. - Some teams are great and some are really screwed up. In the sense, some teams make 'modernization' a goal but don't really know how to quantify their goals and how to plan out the execution. Lots of immature technology decisions are made which hurt the team and company in the long run. One of the teams I would stay away from is IT Supply Chain & Merchandising unless of course, your hiring manager is your friend because talent can only get you so far. - CTO left less than a year. He was a great guy and brought lots of changes (in the right direction) but he left and now it's starting to become a mess again. That's never a good sign. - They are continuously leaking talent and hiring as well but the attrition rate is quite high.

3.0
Jan 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Primarily surrounded by motivated, entrepreneurial young professionals. Talented and forward-thinking tech and marketing teams. Great concept and client-appreciated service.

Cons

While there are some stand-outs in terms of management and leadership at the senior level especially, there is a great opportunity for training and development from the sales to management transition. Environment can be explicitly catty, childish and unprofessional. Management is not an inherent skill for many, and as Trunk Club grows, it would behoove them to heighten training measures for individuals new to these roles. People work for managers, not companies.

2.0
Sep 10, 2016

Culture 180

Recommend
CEO approval
Business Outlook

Pros

Work/Life Balance Commuter benefit of $100 per month for transit 4% 401k match with an additional 2% based on company performance

Cons

Culture was great two years ago when Nordstrom started their "Tech revolution" but has since become toxic. Leadership is talked about as if they "support" the people they're managing but in the end, they're just handing down decisions without anyone's input that is actually doing the work. Many projects get cancelled after years of work because of lack of leadership focus.

avatar
Nordstrom Response
8y
Hello, Thank you for taking the time to give us feedback. It’s encouraging to hear that work-life balance was a plus during your time with us, however we also strive to make each role on our team an engaging and rewarding one—and help each employee understand the value of their contribution to the company. If you would be willing to share more details about your experience with company culture, we’d like to personally speak with you to learn how we can improve our policies in the future. Please contact us if you have the time at NordTechFeedback@nordstrom.com. Sincerely, Patrick Welch VP Technology Nordstrom
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