North reviews

3.9

75% would recommend to a friend

(390 total reviews)
avatar

Marc Gardner

82% approve of CEO

74% positive business outlook

North has an employee rating of 3.9 out of 5 stars, based on 390 company reviews on Glassdoor which indicates that most employees have a good working experience there. The North employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

390 reviews
3.0
Apr 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Nice company culture where employees seem to care about the company and its customers. Nice benefits package that could use improvement on employee out of pocket expenses.

Cons

Management continues to purchase software that they never seem to be able to implement. Must have ability to run at least 6 disparate systems at the same time while making and receiving calls can be quite difficult and challenging at times. Training was pretty much up to you to figure-out and the comp plan is a mess. No way are you going to make $75k your first year which is what they tell you during the hiring process. Management provides very little help in terms of pipeline management, quota management and understanding NAB’s product line.

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North Response
2y
Thank you for taking time to leave us a review. Since you were a self-identified Sales Representative at NAB, I reached out to Bill Lee, our Chief Revenue Officer, to help provide our response to your feedback: As the Chief Revenue Officer, I appreciate your candid feedback and take your concerns seriously. It's imperative for us to continuously evaluate and improve our operations to ensure the success and satisfaction of our team members. Regarding your concerns about the implementation of software and the challenge of managing multiple systems simultaneously, I understand the frustration this can cause. We are actively working to streamline our systems and processes to provide a more seamless experience for our sales representatives. Training and development are fundamental pillars of our approach to nurturing talent within our organization. Your feedback underscores the importance of providing comprehensive training programs to set our sales team up for success from day one. We are committed to enhancing our training initiatives to ensure that all new hires receive the guidance and support they need to excel in their roles. Compensation is a critical aspect of any sales position, and it's essential that our compensation plans are transparent and achievable. We are reviewing our compensation structure to ensure that it accurately reflects the earning potential for our sales representatives and provides a fair and competitive incentive for their efforts. Thank you for your valuable insights, and please know that we are committed to addressing these issues and continuously improving the employee experience at North American Bancard. If you have any further feedback or suggestions, please don't hesitate to reach out. Best regards, William Lee CRO North American Bancard
5.0
Mar 28, 2024

Best place to work

Recommend
CEO approval
Business Outlook

Pros

Opportunities for personal and professional growth, positive work environment, work life balance.

Cons

I don't have any cons

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North Response
2y
We value and respect our Software Developers at NAB – you are at the heart of our innovation! Thank you so much for taking time out of your busy day to share your positive feedback. Given you have been with NAB for the last 4 years you have seen so much change and growth in our company and our industry. We’re happy that you listed OPPORTUNITIES for personal and professional growth AND work/life balance as pros of working at NAB. We have rigorously focused on both areas for the past 4+ years and always appreciate hearing when it’s paid off for our valued team members! With our current growth trajectory and aggressive business strategy, we have nothing but opportunities for our software developers going forward and we a so glad you are along for the ride. Thank you again for your feedback!
5.0
Mar 21, 2024
Recommend
CEO approval
Business Outlook

Pros

Best Leadership Teams Great Work Environment Flexibility Unlimited PTO Advancement available

Cons

Some areas of Fintech job stability is a little precarious at this time

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North Response
2y
Thank you so much for your balanced review of NAB and, frankly, our industry. We always get excited when we see pros such as Best Leadership Teams, Great Work Environment, Flexibility, Unlimited PTO and Advancement listed…we have worked very hard over the past 4 years to focus on those things so it is very satisfying to see they are providing value to our team members. As a con you listed the instability in our industry right now. While all industries fight ups and downs, I can share that our growth trajectory at NAB is aggressive. We have amazing new software and products in the market or ready to launch that we know will add value to the merchants we serve. We are excited about the future and are so grateful for the role you will play in it as a technical writer and editor. Thank you for your feedback!
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