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      North

      Engaged Employer

      North reviews

      3.9

      75% would recommend to a friend

      (389 total reviews)
      avatar

      Marc Gardner

      82% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      North has an employee rating of 3.9 out of 5 stars, based on 389 company reviews on Glassdoor which indicates that most employees have a good working experience there. The North employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

      Reviews by job title

      389 reviews
      1.0
      Jun 5, 2017

      What a sad ending

      Technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits Dress code 401 k Volunteer days

      Cons

      Holy moly. This place is just full of deception. I was lied to from day 1 until day end. They will lie about career paths, opportunity for advancement. You get hired for one position and surprise day 1 you are actually in another. No room to renegotiate pay of course. Lied to about bonuses. Promises made for their replacement that was never met. They say they'll make exceptions for people, but instead make empty promises. They do not value or compensate you fairly for hard work. They say you are the heart of the business when even your facilities aren't cared for so there are enough working microwaves or clean restrooms. It's all a show. It's all fake.

      avatar
      North Response
      9y
      Thank you for taking a moment and sharing your thoughts on your experiences in Customer Care. As it appears, you are no longer with us, which means you have not heard that we announced significant changes to our compensation and support strategy for our Customer Care employees. Not only did we increase our base pay, we also added in a progressive step wage increase after one year that allows employees to continue to provide a relentless service experience. Additionally, our shift and language premiums have increased while our quarterly bonus programs remain in place. Our service strategy has been expanded to include tiered support levels that will include career pathing at a variety of levels. As you can imagine, changes as dramatic as what we announced take time to plan and we wanted to get it right so we could communicate our complete strategy for tier one support. It appears our timing to do so may not have matched your expectations.
      2.0
      Jun 3, 2017

      Customer Care

      Customer care
      Recommend
      CEO approval
      Business Outlook

      Pros

      Food, Insurance benefits, 401k package

      Cons

      Lack of mutual respect. Leadership & management walk around like they own the place. The company definetly does not practice what they preach about their "core values" and "principles". The rules are constantly being bended. The company will drill the notion that the Customer Care team is the most imporant part of the business because we are the face of the company since merchants deal with us on the daily basis. Yet were paid $13.00? Full time 13 dollars for the amount of work that customer care has to put in is quite unfair. Management doesn't try to listen to their employees because if they did they would understand that many of the employees are leaving because they are being underpaid for the amount of work they are doing. Other call centers start off around 15-17. If this team is as valuable of an asset to NAB then compensate your hard working employees what they deserve. Many of the other people I've talked to in this department are unhappy and feel the same way. Customer care employees drop like dead flies. NAB will tell you there is room for a raise but they don't tell you the whole story. After asking around other employees who have been there for a while say that you give 30 cent raises that too after a year. They also try to sell you this idea that every time you become "certified" in another field you'll get a raise but the raise is only but a few cents. Its just very disappointing how much the company will hype up the future employees and then when you get there and talk to other workers the environment is nothing like you'd expect. Rentention rate is much higher than they tell you. Don't be fooled.

      avatar
      North Response
      9y
      Thank you for sharing your experiences in Customer Care. By now you are aware of the compensation changes that were recently announced that changed our base wage, added in a stepped wage increase after one year, the language and shift premiums, as well as the continuation of our quarterly bonus programs. We believe our servicing model that was shared will afford career pathing at a variety of levels and demonstrate that we are committed in our employees to allow each of them to provide the best service experience to our customers – the most important part to our business.
      1.0
      May 19, 2017

      Bad culture/No room for growth

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They offer decent pay, schedule flexibility and decent benefits

      Cons

      They require Speed of Trust training which NO ONE in the company uses. I've heard the COO talk about moving up within the company but the Talent Acquisition team will block you if you apply for a position that you don't "qualify" for. Then they hire someone from the outside who will take months to train then they end up leaving because they either hate it here or find a better job somewhere else.

      avatar
      North Response
      9y
      Thank you for taking the time to share your review. I am the Director of Talent Acquisition. As it relates to internal growth within the company, my team of recruiters will not "block" anyone from applying and interviewing for another position. We do have an obligation to the business and from a legal perspective to ensure that ALL candidates whether internal or external, meet the minimum qualifications of the position. We will often take the extra step to meet with our internal applicants to offer assistance, tools and resources to help them advance if they don't meet the particular qualifications for the position of interest at that time. I would encourage you to meet with me and/or your HR Business Partner to talk about career pathing. Our leaders and Human Resources are focusing on development resources for all employees, which will include career pathing. Not all positions will be a match for an internal applicant and we want to make sure that we set up our employees for success. Here is my contact information: PLEASE schedule some time with me. I'd like to help, but can't do so if I don't know who you are. Christine Blauvelt, 2nd Floor, Troy office, 248.269.6000, Ext. 1754
      Viewing 259 - 261 of 389 Reviews
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      Glassdoor has 419 North reviews submitted anonymously by North employees. Read employee reviews and ratings on Glassdoor to decide if North is right for you.