North Risk Support Representative reviews

2.8

4% would recommend to a friend

(8 total reviews)
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Marc Gardner

7% approve of CEO

Reviews by job title

8 reviews
2.0
Nov 22, 2024

Revolving door

Recommend
CEO approval
Business Outlook

Pros

Remote work with supplies provided

Cons

They will dispose of you no matter how hard you work or how good you are. FMLA? They will put you on a warning if you try. Also deep racial issues. Entire department fired everyone of same race in 1 month period.

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North Response
1y
It has taken a while for our response due to the incendiary accusations leveled against North and, frankly, me and my People Operations team. I can honestly say that our PO Team is one of the most talented, professional, passionate and ethical group of people I have ever had the privilege to work with. Its beyond difficult to not take your review very personally and instead of trying to address your incomprehensible accusations I invite you to reach out to me or any member of our PO Team at any time to actually discuss your views. If you truly worked for North, you know us and know how to reach any of us at any time and we welcome the opportunity to discuss your feedback. Thank you.
3.0
Jun 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Fun people to work with

Cons

Not a ton of job security. Constantly looking to save a few dollars

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North Response
2y
Thank you for taking time to share this review of what sounds like your first job, how exciting! We are happy that your first experience in the workplace was positive and you enjoyed the people you worked with on the Risk Team. Our Enterprise Risk Team plays a critical role in our business growth strategy and continues to grow and evolve within NAB. I was a bit confused by your Con statement that we are constantly looking to save money...given our risk team is always looking to save our merchants and company money, that seems like a Pro to us, but perhaps there is more to your feedback? If so, we always welcome direct feedback and I encourage you to reach out to our People Operations team at any time. Thank you again.
3.0
Feb 23, 2024
Recommend
CEO approval
Business Outlook

Pros

-No micro managing -More laid back with attendance and using PTO -Close knit teams

Cons

-Overworking people with strict expectations -Most people have to work overtime to complete work daily -Not much career development and room to grow -Cheap with starting pay in a lot of positions - High turnover rate -Often letting things slip through the cracks until it become a more serious problem

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North Response
2y
Thank you for sharing your review with us. Our risk and compliance team members play such a critical role at NAB and we know that expectations of our industry - especially from our valued merchants and sponsor banks – increases in complexity every day. I am pleased to see that you value our flexible work policies - remote work, flex-PTO, etc. - and have experienced a positive culture on your close knit team. We appreciate your clear and objective advice to management...we always take that seriously. I will be sure to share your feedback with our Risk and Compliance team leadership as we focus on continuous improvement. Thank you again for the work you do for us at NAB and for sharing your feedback, we appreciate it.
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