North Risk Support Representative reviews

2.8

4% would recommend to a friend

(8 total reviews)
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Marc Gardner

7% approve of CEO

Reviews by job title

8 reviews
5.0
Aug 13, 2023

Great company

Recommend
CEO approval
Business Outlook

Pros

Great Benefits and good training.

Cons

No real cons with working with the company.

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North Response
2y
We are so happy you are having a great work experience at NAB! I know our Enterprise Risk Management team has experienced a lot of growth and positive change in the past year. I am thrilled you have a positive outlook considering your role is so critical to what we do - performing underwriting, risk analysis and periodic reviews associated with NAB’s larger volume and high exposure merchant relationships across a wide range of business models, etc. You have a very challenging role and are so VALUABLE to NAB...we are thrilled that you are engaged and happy and will do all we can to keep you that way! Thank you for taking time to share this review, we appreciate it!
1.0
May 18, 2023

Keep away

Recommend
CEO approval
Business Outlook

Pros

Pay is good comparatively to competitors.

Cons

They don’t care about employees. I worked there for almost two years and during that time we lost five managers in the same department, we kept loosing analysts because they overwork you, and you are constantly on the phone being yelled at by customers instead of performing risk duties. I also reported two individuals: one for not doing their job on a daily basis (nothing was ever done) and then for a manager who kept harassing me and blaming me for an automated email he kept receiving by the system. Finally, they have no sense of a personal life. They constantly had you working 10 to 12 hours overtime (everyday) but it was ‘voluntary’. Luckily, I quit right in the knick of time because they changed from hourly to salary pay so they wouldn’t have to pay you for overtime.

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North Response
3y
While we never like to see a one-star posting, we do appreciate your feedback. I was able to collaborate with our Enterprise Risk Management Leadership and while they were aware of your situation, they shared there were misperceptions in your review. We respect your personal perspective and do not wish to debate in this forum so, even though you are no longer employed at NAB, I sincerely encourage you to reach out to me personally to discuss your concerns at any time. That being said, there is one point I am compelled to shed insight on, and that is your statement that we changed from hourly to salaried pay so we wouldn't have to pay overtime. You may not know this, but when changing an employee's classification from non-exempt to exempt, employers like NAB first make sure the duties and responsibilities of the position meets all applicable exemption criteria. This is such a critical process that we engaged Lockton Consulting to evaluate, benchmark and make the appropriate recommendation applying both Federal and State tests. If there is any doubt as to whether the position qualifies for exemption, it should remain classified as non-exempt. In this case, it was clear that the position was exempt, so we made the appropriate changes after communicating with the team. The feedback we have received from other team members about this change has been overwhelmingly positive as it also allows these team members to participate in our annual bonus pool and flexible PTO benefit which was not available for these positions before. Again, we are happy to speak to you in more detail if desired, thank you.
5.0
Aug 6, 2021

Great company to work for

Recommend
CEO approval
Business Outlook

Pros

Great benefits, Great Management. Everyone works together as a team. Management allows you to do your job independently. Allows for growth opportunity

Cons

The training needs to be more thorough with more hands experience during training. Other than that very positive experience. Would only recommend to extend the training to incorporate more hands on work.

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North Response
4y
Thank you so much for this generous rating and for taking the time to provide feedback on your experience working at NAB. I appreciate the value you placed on our rich benefits program and the quality of your Risk management team. As you know we have seen an amazing growth trajectory and this has opened pipelines of career advancement for everyone at NAB. In the past two months alone we have processed promotions for almost 10% of our company enterprise wide and offered merit increases from 3 - 5% for everyone. Its an exciting time at NAB if you are looking for growth and opportunity. That being said, with growth comes an even more critical need for training and development. Because of this expanding need, we have approval to double our training team! If you know of any great trainers that can also develop content, please send them our way! We have a lot of work ahead of us, but we have a positive outlook and nothing but solid growth ahead. Thank you again for your posting, we appreciate the feedback.
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