Does Northwest Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Northwest Federal Credit Union employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Northwest Federal Credit Union. This rating has been stable over the past 12 months.

How satisfied are employees working at Northwest Federal Credit Union?

42% of Northwest Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Northwest Federal Credit Union 2.8 out of 5 for work life balance, 2.7 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Northwest Federal Credit Union?

Member Service Representative (11) , Intern (7) , Anonymous (5) , MSR II (5) , Collector (4) , Msr (4) , Collections Specialist (3) , Loan Processor (3) , Administrative (2) , Commercial Lending (2) , EServices Specialist (2) , Human Resources (2) , IT Infrastructure Intern (2) , Inbound Supervisor (2) , Loan Officer (2)

What are the pros of working at Northwest Federal Credit Union according to real employee reviews?

"the benefits they offer are great" ((in 51 reviews)); "Great people to work for and with." ((in 10 reviews)); "Pay is fair." ((in 9 reviews)); "A few of my coworkers are nice" ((in 7 reviews)); "Great benefits package" ((in 6 reviews))

What are the cons of working at Northwest Federal Credit Union according to real employee reviews?

"Inexperienced CEO." ((in 7 reviews)); "Some departments can be rough, overall the credit Union tries to weed out any managers who don’t align with their values." ((in 6 reviews)); "Consistency in communication." ((in 6 reviews)); "Favoritism runs rampant." ((in 5 reviews)); "Low Morale of Employees" ((in 4 reviews))

What are the top reviewed Northwest Federal Credit Union locations?

Herndon , Arlington , Reston , Norfolk , Leesburg , Manassas , Portland , Plano

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Northwest Federal Credit Union

Northwest Federal Credit Union reviews

2.7

42% would recommend to a friend

(190 total reviews)

Jeff Bentley

54% approve of CEO

37% positive business outlook

Ratings by category

3.1

Compensation and benefits

3.0

Diversity & inclusion

2.9

Career opportunities

2.8

Work/Life balance

2.7

Culture & values

2.5

Senior management

Northwest Federal Credit Union has an employee rating of 2.7 out of 5 stars, based on 190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Northwest Federal Credit Union employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

190 reviews

2.0

Jun 14, 2026

Toxic environment with favoritism and unprofessionalism

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits are ok, some employees are nice

Cons

A lot of favoritism going on and secret relationships some managers are just straight unprofessional , basically anyone is being put there. Many complaints and HR does nothing, many people manage to not work and since they are the managers favorite no one can say a word. Do not work here if you don’t want crazy drama

4.0

May 23, 2026

Great hours and benefits but high stress and little training

Deposit operations team lead

Recommend

CEO approval

Business Outlook

Pros

great hours and awesome benefits

Cons

Stressful, little to no training

1.0

Apr 28, 2026

Strong Benefits, But Culture Lacks Depth and Consistency

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits are good and regular company events that promote team engagement. While participation is encouraged, there can be a subtle emphasis on attendance as part of workplace visibility.

Cons

Culture often prioritizes optics over substance, with a heavy focus on engagement without always addressing real issues. Decision-making lacks consistency and transparency, and is not always clearly tied to data or business outcomes. Communication can be fragmented, and the environment may feel political depending on the team. Remote work is treated as a privilege that can change, rather than a stable benefit, which adds uncertainty. Feedback channels exist but don’t consistently lead to visible improvements.

Viewing 1 - 3 of 190 Reviews

Jobs at Northwest Federal Credit Union

Assistant Branch Manager

Collections Specialist

Branch Member Service Representative

Northwest Federal Credit Union reviews FAQs

Reviews Northwest Federal Credit Union reviews

Northwest Federal Credit Union

Northwest Federal Credit Union reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Toxic environment with favoritism and unprofessionalism

Great hours and benefits but high stress and little training

Strong Benefits, But Culture Lacks Depth and Consistency

Jobs at Northwest Federal Credit Union

Northwest Federal Credit Union reviews FAQs

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