Northwestern Mutual reviews

4.0

70% would recommend to a friend

(8,235 total reviews)

Timothy J. Gerend

94% approve of CEO

73% positive business outlook

Northwestern Mutual has an employee rating of 4.0 out of 5 stars, based on 8,235 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Northwestern Mutual employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.8 stars).

Reviews by job title

8K reviews
3.0
Mar 21, 2013
Recommend
CEO approval
Business Outlook

Pros

-solid leaders in mgmt, incredibly dedicated to cause, which is growing policyowners, thus growth of company as market leader. And this is a market leader in insurance, no question. -Ask anyone on the street, and the product is the tops, solid and established. Like the brand. -Amazing training. They should bottle it up and sell it to other companies. -the military-like Green Beret worth ethic will work for some. It gets a few totally, and completely focused (Kool Aid like)... and the 10% that end up working out, are head over heels for company. What ever the case, over hiring by recruiters predicts huge wash out, so it's a win-win for company.

Cons

I'm going to nickname a new hire (or Intern) at Northwestern Mutual the "Contact Catcher". Or "CC" for short. If you start your Financial Rep job (or intern) opportunity at NM, you are officially a Contact Catcher. And this is why: -Recruiters are the KEY in the business model. Thousands are hired in, but the final amount of Financial Reps (that stay) remains the same. Typical corporate business model wants retention. Case and point: every time an employee leaves, its creates at least a 6 month window of revenue lost to get new replacement and train, etc and so forth. This is why typically, companies love retention, and look closely at your references to make sure you have the history of a long term hire. -Northwestern Mutual is the opposite. It's business model thrives on recruiters themselves (and current Reps recruiting newbies), to glean as many hires as possible 24/7. Recruiters get a bonus every time they hire someone. They realize the attrition is 90%- or 85-90% won't make it- but they need Contact Catchers. (refer to my first sentence) -Each new hire in training, or "CC", is required to give 200 contacts of family/friends, old business colleagues, etc. Then for each name, at least 4-5 referrals are listed (and also used for possible future Policy Owners). Imagine, with a wash out of 90% happening monthly, yet in training mode 200 contacts (and all referrals) are still with company in their database? You do the math. The hiring/recruiting process has made huge strides in something called "stripmining income". Or they stripmine you, the newbie CC, of all connection intel, and if you don't make it, so be it. You as a Contact Catcher have done your duty, and life goes on. A Managing Director or Field Director can use your leads as future revenue, and/or also throw contact names out to the 10% that survive, to keep them kicking/thriving until the 5 year mark (or at 5 years, typically most reps retire from NM. Due to mostly a Captive client environment and residual income, which happens only insurance industry, so this makes perfect sense). But that's beside the point. If YOU don't make it- being part of the 90% wash out in the first 5 years- your Contact Catcher intel is invaluable. I stated above this company has stellar product, or something to that nature. I still agree. But after working there for a month or so, and seeing the "puppet master" business model, it didn't really make sense for many. I've worked in sales, both large and small companies for many years. Always won sales contests and achieved goals. I'm very familiar with the phrase, "WHAT YOU PUT INTO THE EFFORT, YOU GET OUT". That being said, please be aware, the system sets most up for failure, as the bar is simply too high to achieve. 40 calls an hour, 15 mtgs a week. In addition to that logging (paper and online) every conversation and traction and nuance, even though one is 1099, creates a huge oxymoron that you should investigate more so before you start your career as a Contact Catcher. I say oxymoron because the corporate culture describes "free, independent schedule". hmmm

3.0
Aug 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Free lunch. Good 401k matching. Can work 9 to 5. Use about every software tool you can imagine

Cons

Hierarchical organization. Want to make your boss angry? Try talking to her boss without your boss permission. Want to do meaningless work which adds more red tape and adds no value and will be thrown away in less than a year? Want to do fake agile and throw around buzz words that don't really mean anything. Want to spend your time appeasing auditors and silly regulation from New York and California? Want to be ignored and have all your creative ideas shot down? This place has the money to purchase any software tool and innovation from somewhere else. There is no need for intelligent and eager people to come here. If you work here, get in line, stay in your box, don't rock the boat and do what you are told and don't complain. Don't expect your supervisor to appreciate your work because she probably works at a different campus and will give you a poor rating because she doesn't understand your work because she has 30 direct reports with 25 of them being foreign born.

1.0
Aug 11, 2020
Recommend
CEO approval
Business Outlook

Pros

Make your own schedule and extensive training

Cons

Working at Northwestern Mutual was the biggest mistake of my life. I joined the company with hopes of creating a career for myself where I could determine my own schedule and be my own boss. I couldnt have been more wrong. To start, they force you to call all of your friends and family and be vague about wanting to meet with them. If they agree to it, they train you to use high pressure sales tactics to paint a picture of the worst possible scenario that could happen to them (if you want to sell a lot of disability or life insurance, they want you to to sell a lot of disability or life insurance, they want you to make the client afraid of death or disability). If they disagree and say they dont need insurance, you are trained to essentially insult the client and say that they dont love their family if they dont buy from you. I lost many friends because of this and it made many family gatherings extremely awkward. Even if you can get a large number of your friends and family to buy insurance, they set such high production requirements that they essentially try to remove you from the business in 1 year. But why would a company try to have such high turnover But why would a company try to have such high turnover around the 1 year mark? Because Northwestern Mutual is essentially an elegant pyramid scheme. They bring you in, screw you over, and take all of the phone numbers from you when you leave so they can harass your friends and family even after you've left. On top of that, the way you are paid for selling an insurance policy is they give and family even after you've left. On top of that, the way you are paid for selling an insurance policy is they give you the full 13 months premium payments from the sale and if that client decides to cancel or cannot afford the premiums anymore, guess who forks up the bill? YOU DO! I left the company 6 months ago and have paid them over $13,000 through mafia like extortion tactics that they use. They dont explain why you owe them more money, they just send you a bill and deduct absurd amounts of money from your savings. They assume that it is the reps fault that some one would cancel but they is the reps fault that some one would cancel but they dont take into account events like covid putting pressure on clients to pay high rates for something they cant afford. The managing partners at each office is set because they are the top of the pyramid scheme while they destroy all the people coming in that are new to the they destroy all the people coming in that are new to the business. I followed every training action they told me to do and I was treading water from day one. They promised that it would get better if i kept calling more and more people i knew, but it never did. If anyone is reading this and is considering working for Northwestern Mutual, DONT! If you know anyone considering working here, please show them this and warn them. The Northwestern Mafia will drain and beat you down all so the Mob boss (managing partner) can add another 0 to his income.

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