Pros
I have found that even upper management personel members are easy to talk to , and care about what we "underlings" have to say. I believe this is one of the most important things a large company can do. We as team members , who are in the individual stores, recognize and relay the needs of our customers, so the communication channel is always open . I believe this is why O'Reilly Auto Parts Company has grown to the point they have, and will keep growing. We as store personel have the ability, encouragement, and support of our upper management to satisfy our customers, who are the ones who pay our saleries, and theirs, and make it possible for the company to invest in more employees and more stores, helping all involved.
I've been on both sides of the O'Reilly counter. For years , as an owner of a shop, I depended on the expertise of the O'Reilly team members . The way they handled my account, and me , helped me to decide where I wanted to work when my partner and I closed our shop. Now , I'm a part of that same support group for installers, that helped make my shop a success. Thank you , O'Reilly Auto Parts for being a part of my winning team, both then and now.
Cons
The only downside that I can see , is the lack of enough employees on the evening shifts. Our store only has two team members there in the evenings. We get overwhelmed frequently and this causes us to not be able to serve all our customers in the manner we would like to.
