OTIS reviews

3.5

64% would recommend to a friend

(1,496 total reviews)
avatar

Judy Marks

75% approve of CEO

57% positive business outlook

OTIS has an employee rating of 3.5 out of 5 stars, based on 1,496 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OTIS employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Jan 5, 2009
Recommend
CEO approval
Business Outlook

Pros

Otis is a good place to start your career if you have no talent or ability. As long as your a "Yes Man" you will succeed!

Cons

Otis' only concerns are profits and micromanagement. Supervisors and office personnel are college educated with zero field experience or product knowledge, which makes a bad situation for customers and other employees. Due to their lack of experience and professionalism, it makes a difficult situation in dealing with highly sofisticated equipment and safety issues. Safety is considered to be number one at Otis. However, how can you properly manage "safety" when the management has zero experience in product knowledge, repair and maintenance. Otis has acquired most of their work by buying companies that they could not compete with. This Narrows the field for both customers and employees. As long as customers stay uninformed Otis will continue to have market share of equipment. Their proprietory right equipment is designed to be both employee and consumer unfriendly. All in the interest of the protection of their product not being able to be maintained or repaired by others. The best way to work for Otis is to do whatever Otis (God) tells you regardless of ethics, responsiblity or safety. In summary, the least talented and apathetic employees benefit largely over the employees with ability and drive.

2.0
Aug 5, 2025

It's getting worse in Otis

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good people, fine devices for work, such as a laptop Dell or HP, an iPhone

Cons

Recently, there were a lot of changes in the company. And not the good once. Many people have been fired, and it's not the end. They say it's for the best of the client, but I doubt it. The higher management wants more money—the end of the story.

1.0
Jul 28, 2025

Be aware

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Many good people (in non executive roles). Good pay and decent benefits. Recognizable global brand with a long-standing legacy

Cons

Executive leadership is stuck in an outdated UTC-era mindset — closed-door decisions, no transparency, and no clear long-term vision. After January 2025, the company quietly sidelined its publicly promoted values and culture programs. What was once emphasized is now optional or abandoned. Incredibly diloed organizational structure that discourages cross-functional collaboration and innovation. Digital, AI, and data analytics efforts are poorly executed, due to a lack of modern tools, fragmented systems, and no integration across programs. Systems don’t talk to each other, making basic analytics and automation unnecessarily difficult. Investment in product innovation and AI lags behind competitors, and there’s limited urgency to modernize. Culture feels stuck in the past. Leadeeshop doesn't seem to understand that historical success doesn’t guarantee future relevance. Employee feedback isn’t considered, and most people are treated as headcount unless they’re part of an internal favorites list. Even the most mundane program or project decisions often require multiple rounds of approval from individuals with no understanding of the subject matter, slowing progress and demoralizing teams. Employees are not empowered.

Viewing 70 - 72 of 1,496 Reviews

Glassdoor has 2,594 OTIS reviews submitted anonymously by OTIS employees. Read employee reviews and ratings on Glassdoor to decide if OTIS is right for you.