Does One Call pay their employees well?

According to anonymously submitted Glassdoor reviews, One Call employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at One Call. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at One Call?

39% of One Call employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated One Call 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at One Call?

Care Coordinator (88) , Patient Care Coordinator (27) , Medical Service Coordinator (19) , Customer Service Representative (17) , Care Coordinator I (14) , Operations Supervisor (10) , Manager (9) , Customer Care Coordinator (8) , Supervisor (7) , Director (6) , Scheduling Coordinator (6) , Accounts Receivable Specialist (5) , Intake Coordinator (5) , Medical Services Coordinator (5) , Medical Transportation Coordinator (5)

What are the pros of working at One Call according to real employee reviews?

"Good benefits and co workers" ((in 58 reviews)); "Great work place people were great" ((in 38 reviews)); "Work from home position is good." ((in 37 reviews)); "Great work/life balance" ((in 14 reviews)); "The IT team is great" ((in 14 reviews))

What are the cons of working at One Call according to real employee reviews?

"Low Pay (Took me YEARS to earn the same pay I earned at my previous (similar) Customer Service Job in Maryland!)" ((in 58 reviews)); "Constant changing of position due to poor management." ((in 48 reviews)); "Managers don't do any work but are able to tell you that you should be able to meet this and that KPI." ((in 18 reviews)); "Poor Training" ((in 14 reviews)); "The work is mind numbing, quotas keep increasing and become harder and harder to hit goals, upper management is unstable (I’ve lost count of how many CFO’s and CEO’s have come and gone), training for most processes are inadequate because you’ll still find yourself asking for help on something that was not adequately covered." ((in 14 reviews))

What are employees saying about One Call layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about One Call layoffs and their outlook for job security at One Call in 2026.

What are the top reviewed One Call locations?

Jacksonville , Parsippany , Springfield , West Hills , Tampa , Titusville , Dallas , Pittsburgh , Alpharetta , Jersey City , New York , Los Angeles , Florida City , Columbus , Philadelphia , Boston , Fairfield , Morristown , Idaho Falls , Cairo , Phoenix , Wayne , Tulsa , Albuquerque , Fayetteville , Jacksonville , Burleson , Flower Mound , El Paso , Houston

One Call reviews

3.0

39% would recommend to a friend

(715 total reviews)

Nick Mendez

38% approve of CEO

39% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.1

Culture & values

3.0

Career opportunities

2.8

Compensation and benefits

2.6

Senior management

One Call has an employee rating of 3.0 out of 5 stars, based on 715 company reviews on Glassdoor which indicates that most employees have an average working experience there. The One Call employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

715 reviews

4.0

Jan 9, 2018

Care Coordinator

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good benefits, hours, pay... perfect desk job.

Cons

Not a fair environment when it comes to promotions. People are promoted by their relationships rather than their job performance. If you aren't friends with your supervisor, then you aren't getting promoted. My bosses weren't able to give me feedback on why I wasn't given a promotion over the other candidates. HR doesn't care about the employee, and are of no help whatsoever.

One Call Response

8y

Thank you for taking the time to leave this feedback. We are sorry to hear that you feel the promotion process promotes favoritism. One Call employs a structured promotion process that involves HR review to ensure fairness and consistency. Please feel free to schedule a meeting with HR to discuss your current concerns regarding management. We are glad to hear that you otherwise enjoy your job – including the benefits, hours and pay.

1.0

Jan 8, 2018

Horrible place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

very little that was a "pro"

Cons

they rewarded bad behavior and work ethics. management was constantly over turned.

One Call Response

8y

Thank you for this feedback. We will share your concerns with our leadership team.

1.0

Dec 28, 2017

Horrible Decision

Vice president sales

Recommend

CEO approval

Business Outlook

Pros

Salary and bonus are adequate if you are a top performer

Cons

Disjointed leadership. Employees work in constant fear of being laid off or downsized

One Call Response

8y

Thank you for your feedback regarding your One Call experience and for your constructive advice to management.

Viewing 448 - 450 of 715 Reviews

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One Call reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Care Coordinator

Horrible place to work

Horrible Decision

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