Does One Call pay their employees well?

According to anonymously submitted Glassdoor reviews, One Call employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at One Call. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at One Call?

40% of One Call employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated One Call 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at One Call?

Care Coordinator (88) , Patient Care Coordinator (27) , Medical Service Coordinator (19) , Customer Service Representative (17) , Care Coordinator I (14) , Operations Supervisor (10) , Manager (9) , Customer Care Coordinator (8) , Supervisor (7) , Director (6) , Scheduling Coordinator (6) , Accounts Receivable Specialist (5) , Intake Coordinator (5) , Medical Services Coordinator (5) , Medical Transportation Coordinator (5)

What are the pros of working at One Call according to real employee reviews?

"Good benefits and co workers" ((in 67 reviews)); "Work from home position is good." ((in 39 reviews)); "Great work place people were great" ((in 37 reviews)); "Great work/life balance" ((in 14 reviews)); "The IT team is great" ((in 13 reviews))

What are the cons of working at One Call according to real employee reviews?

"Low Pay (Took me YEARS to earn the same pay I earned at my previous (similar) Customer Service Job in Maryland!)" ((in 54 reviews)); "Constant changing of position due to poor management." ((in 49 reviews)); "Lack of training" ((in 19 reviews)); "Managers don't do any work but are able to tell you that you should be able to meet this and that KPI." ((in 18 reviews)); "The work is mind numbing, quotas keep increasing and become harder and harder to hit goals, upper management is unstable (I’ve lost count of how many CFO’s and CEO’s have come and gone), training for most processes are inadequate because you’ll still find yourself asking for help on something that was not adequately covered." ((in 15 reviews))

What are employees saying about One Call layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about One Call layoffs and their outlook for job security at One Call in 2026.

What are the top reviewed One Call locations?

Jacksonville , Parsippany , Springfield , West Hills , Tampa , Titusville , Dallas , Pittsburgh , Alpharetta , Jersey City , New York , Los Angeles , Florida City , Columbus , Philadelphia , Boston , Fairfield , Morristown , Idaho Falls , Cairo , Phoenix , Wayne , Tulsa , Albuquerque , Fayetteville , Jacksonville , Burleson , Flower Mound , El Paso , Houston

One Call reviews

3.0

40% would recommend to a friend

(715 total reviews)

Nick Mendez

40% approve of CEO

40% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

One Call has an employee rating of 3.0 out of 5 stars, based on 715 company reviews on Glassdoor which indicates that most employees have an average working experience there. The One Call employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

715 reviews

3.0

Aug 14, 2017

Patient Care Coordinator

Patient care coordinator

Recommend

CEO approval

Business Outlook

Pros

Decent benefits, opportunities to advance, you can learn a lot if you want to learn, PTO

Cons

Layoffs without warning, no monthly bonuses, high turnover

One Call Response

8y

Thank you for taking the time to share your thoughts on your work experience and for your advice to management. We will present your recommendations to upper management for consideration.

2.0

Aug 9, 2017

So disorganized

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Genuine people, fair compensation, ok benefits.

Cons

No culture other than a workforce that seems tired and fed up. Managment micro-manages. This slows work down! You have people in management positions who clearly either don't know how to manage or don't want to manage. And there are people in positions with titles who SHOULD know how to do the work their title would indicate that they're responsible for but they have no understanding what it takes to do the job. It makes their expectations unrealstic and impossible to meet. There also is no work/life balance.

One Call Response

8y

Thank you for taking the time to provide this honest feedback. We are sorry that your work experience at One Call was less than satisfactory. We sincerely appreciate the constructive “Advice to Management” that you have given and will ensure that this information is shared with our management teams. We agree that making smart hiring decisions, trusting employees, and holding all employees accountable makes for a positive and productive work environment, which we strive to maintain.

2.0

Aug 7, 2017

Like some peoples profile status...."It's complicated"

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- One Stop Shopping for Workers' comp / Group Health needs (Insurance companies) - Growth potential for employees do exist...(however, see CONS section for further explanation...)

Cons

- Potential for career expansion only in the headquarters location truly exists. (Jacksonville)

One Call Response

8y

Thank you for your feedback. As you referenced, One Call prides itself on being the nation’s leading provider of specialized services to the workers’ compensation industry. As such, One Call employees gain experience in both the medical and workers’ compensation industries with potential for growth. While all offices do follow the same model for career growth and development, our corporate headquarters may seem to have greater potential for growth due to its size, with the majority of employees and positions being housed there. However, there is opportunity in locations around the country as well. Thanks again for taking the time to share your experience with us, and for your loyal service of 10 years!

Viewing 478 - 480 of 715 Reviews

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Patient Care Coordinator

So disorganized

Like some peoples profile status...."It's complicated"

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