Does One Call pay their employees well?

According to anonymously submitted Glassdoor reviews, One Call employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at One Call. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at One Call?

40% of One Call employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated One Call 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at One Call?

Care Coordinator (88) , Patient Care Coordinator (27) , Medical Service Coordinator (19) , Customer Service Representative (17) , Care Coordinator I (14) , Operations Supervisor (10) , Manager (9) , Customer Care Coordinator (8) , Supervisor (7) , Director (6) , Scheduling Coordinator (6) , Accounts Receivable Specialist (5) , Intake Coordinator (5) , Medical Services Coordinator (5) , Medical Transportation Coordinator (5)

What are the pros of working at One Call according to real employee reviews?

"Good benefits and co workers" ((in 67 reviews)); "Work from home position is good." ((in 39 reviews)); "Great work place people were great" ((in 37 reviews)); "Great work/life balance" ((in 14 reviews)); "The IT team is great" ((in 13 reviews))

What are the cons of working at One Call according to real employee reviews?

"Low Pay (Took me YEARS to earn the same pay I earned at my previous (similar) Customer Service Job in Maryland!)" ((in 54 reviews)); "Constant changing of position due to poor management." ((in 49 reviews)); "Lack of training" ((in 19 reviews)); "Managers don't do any work but are able to tell you that you should be able to meet this and that KPI." ((in 18 reviews)); "The work is mind numbing, quotas keep increasing and become harder and harder to hit goals, upper management is unstable (I’ve lost count of how many CFO’s and CEO’s have come and gone), training for most processes are inadequate because you’ll still find yourself asking for help on something that was not adequately covered." ((in 15 reviews))

What are employees saying about One Call layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about One Call layoffs and their outlook for job security at One Call in 2026.

What are the top reviewed One Call locations?

Jacksonville , Parsippany , Springfield , West Hills , Tampa , Titusville , Dallas , Pittsburgh , Alpharetta , Jersey City , New York , Los Angeles , Florida City , Columbus , Philadelphia , Boston , Fairfield , Morristown , Idaho Falls , Cairo , Phoenix , Wayne , Tulsa , Albuquerque , Fayetteville , Jacksonville , Burleson , Flower Mound , El Paso , Houston

One Call reviews

3.0

40% would recommend to a friend

(715 total reviews)

Nick Mendez

40% approve of CEO

40% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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One Call has an employee rating of 3.0 out of 5 stars, based on 715 company reviews on Glassdoor which indicates that most employees have an average working experience there. The One Call employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

715 reviews

3.0

Sep 13, 2017

One Call Medical Care Coordinator Postion REVIEWED:

Care coordinator

Recommend

CEO approval

Business Outlook

Pros

Mon-Fri Work Schedule (Weekends & Major Holidays Off). Steady Salary. Lunch is free (on Occasion). Employees help each other out. Allowed employees to Work From Home (effective May 2016).

Cons

Low Pay (Took me YEARS to earn the same pay I earned at my previous (similar) Customer Service Job in Maryland!) Opportunities to advance with the company & promotions based on friendships more that skill & merit. Limited opportunities to advance with the company/ get promotions. Getting APPROVED TimeOff from work can often be difficult. Job requirements related to Productivity & Quality are not practical. This year alone, management reduced the number of PTO hours for (tenured)employees AND significantly reduced the (individual) monetary amounts employees received for their Annual Bonuses. One Call Medical seems to be moving towards the job practice of OUTSOURCING JOBS.

One Call Response

8y

Thank you for your input. While we have many employees that are able to meet and even exceed performance goals, we will share your concerns with management. Regarding wages and promotions, One Call has a team dedicated to compensation analysis as well as established guidelines for promotions.

2.0

Sep 12, 2017

Should be called "Two or Three Call Care Management"

Care coordinator

Recommend

CEO approval

Business Outlook

Pros

Pretty easy to get days off with your PTO, don't have to ask the supervisor directly. Sometimes there was free food and raffle prizes for employees Most of the team leads were helpful when you had questions

Cons

Their idea of phone service is quantity over quality of calls. It doesn't matter to them if you do all the calls correctly and solve the problems for the customer if you don't meet their arbitrary call goals. The issue for some people working there is that hardly anyone calls the last hour that you're there (8-9 PM) and yet they're expected to get the same amount of calls on average as people working in the busy morning hours. Even if they know you'd be easily making the goal of 70 average calls if you were working an earlier hour they'll still fire you and won't budge on moving you to an earlier shift or working the email queue.

One Call Response

8y

Thank you for taking the time to provide feedback. At One Call, excellent customer service is a top priority. Like you, we value quality and strive to provide our customers with best-in-breed service, which includes setting high expectations for all of our employees. We are glad to hear that you did have support from your team when you needed assistance and that the work environment was rewarding.

5.0

Sep 3, 2017

Great Company!

Care coordinator

Recommend

CEO approval

Business Outlook

Pros

I have been working for this company for about a month now and have nothing but good things to say. The training is all inclusive and directly beneficial to your position. The management and trainers are supportive and well versed in the field for which they are preparing you to begin your career. Welcome to Springfield, we're glad you are here!

Cons

I have no complaints with the company.

One Call Response

8y

Thank you for taking the time to share your experience. We are glad to hear you are enjoying your experience with One Call. We are very happy to now have an office in Springfield, MO and are looking forward to seeing the office and its employees grow!

Viewing 475 - 477 of 715 Reviews

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Jobs at One Call

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Sr. Product Manager, Rules

Senior Product Manager

Staff Software Engineer

Principal Product Manager

One Call

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One Call Medical Care Coordinator Postion REVIEWED:

Should be called "Two or Three Call Care Management"

Great Company!

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