One Call reviews

3.0

42% would recommend to a friend

(714 total reviews)
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Nick Mendez

44% approve of CEO

43% positive business outlook

One Call has an employee rating of 3.0 out of 5 stars, based on 714 company reviews on Glassdoor which indicates that most employees have an average working experience there. The One Call employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

714 reviews
1.0
Sep 11, 2024
Recommend
CEO approval
Business Outlook

Pros

They're permanently WFH and are very forgiving about mistakes or write ups.

Cons

No growth in career, they will dangle leadership positions in front of you and drop you once goals are hit They will find any reason to avoid raises They are stripping away the things that made it the job good just a couple years ago The customers are always upset The culture is very conservative, regardless of what their website tries to say They consistently reward hard work with more work They do not make sure other agents pull their weight, they'd rather just have a few people do everything Management is badly understaffed and is not very knowledgeable about their departments Teams are extremely understaffed and people keep leaving Pay is abysmal and they would rather pay new people higher salaries than their tenured agents

1.0
Jul 31, 2024
Recommend
CEO approval
Business Outlook

Pros

There's none whatsoever. Keep looking,

Cons

Hired and fired in less than 6 months. Was interviewed, hired and trained for one position (DME), then put into another (MS) and fired for performance. I was asking for add'l training from the get-go. Additional training was put down in my coaching notes, and I never got it. They simply allowed me to struggle, and once they had hired enough people, just fired me. They put me in med supplies, under supervisor Nicole Thomas, which had 3 people at the time. I made 4, and they immediately fired one, taking it back to 3 (with less experience). Keep in mind this department is heavily behind and under water. I was thrown out there with almost no training, brand new, and with the work load of 2 people. They put me on an evening shift where it was not possible to ask questions to leadership or those more experienced because they weren't there. I asked for help once or twice a week, every chance I got (you are allotted a 15 minute meeting w/ your supervisor, no more). Never did I receive anything but a 15 minute phone call from my supervisor, which was usually one-way (sometimes I was not even asked by Nicole if I had questions or any input at all), One thing that really appalled me about the job was how patients were treated. Keep in mind, this is for worker's comp. We were getting medical supplies for people injured on the job while working, and OCCM let this department dealing with CRITICAL CARE patients get horribly understaffed, and we were just told (by the supervisor Nicole) to prioritize larger insurance carriers. Which absolutely disgusted me. This meant someone that was hurt, for example, working at a bible camp or other small place workplace had lower priority than someone that worked for a company that had insurance like Esis. Further, the profit margins were absolutely immoral and appalling. Boxes of gloves that cost $12.00 being sold for $40.00 apiece, sometimes by the 100's. Insurance companies paying double or triple the costs, almost every single transaction. I received a spreadsheet of items that I forgot to mark for billing over a few weeks. Just the things that I FORGOT, and were realized by the company at a later date, $50,000 worth of items, sold for $130,000. $80,000 profit. I made $16.00/hr. That's over double my yearly salary. On the topic of pay and benefits, I got paid more to wash dishes at Olive Garden, which did not involve anyone's life or death, and was ironically managed better (which is a very, very low bar). Benefits were 1/3 of my paycheck, and didn't touch the medication we need. Would not pay one single dime. A joke. You get PTO. Never used a single hour of mine like a good employee and I'm about 99% sure I'm losing all of it thanks to our wonderful state's workers rights. This company needs a union, yesterday. Sign up, but whatever you do, keep looking.

1.0
May 17, 2024

The Worst Company

Recommend
CEO approval
Business Outlook

Pros

The best part of this company is it being remote.

Cons

This most incompetent company ever. They treat you as if you're a robot. Definitely overworked and underpaid. Training does not prepare you for your actual job. Work here at your own risk

Viewing 52 - 54 of 714 Reviews

Glassdoor has 767 One Call reviews submitted anonymously by One Call employees. Read employee reviews and ratings on Glassdoor to decide if One Call is right for you.