Does One Call pay their employees well?

According to anonymously submitted Glassdoor reviews, One Call employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at One Call. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at One Call?

40% of One Call employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated One Call 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at One Call?

Care Coordinator (88) , Patient Care Coordinator (27) , Medical Service Coordinator (19) , Customer Service Representative (17) , Care Coordinator I (14) , Operations Supervisor (10) , Manager (9) , Customer Care Coordinator (8) , Supervisor (7) , Director (6) , Scheduling Coordinator (6) , Accounts Receivable Specialist (5) , Intake Coordinator (5) , Medical Services Coordinator (5) , Medical Transportation Coordinator (5)

What are the pros of working at One Call according to real employee reviews?

"Good benefits and a very active/attentive HR department" ((in 60 reviews)); "Flexible work from home continuous educational available paid for by company" ((in 40 reviews)); "Great work place people were great" ((in 33 reviews)); "The training and the people there were good." ((in 17 reviews)); "The IT team is great" ((in 14 reviews))

What are the cons of working at One Call according to real employee reviews?

"Low Pay (Took me YEARS to earn the same pay I earned at my previous (similar) Customer Service Job in Maryland!)" ((in 58 reviews)); "Constant changing of position due to poor management." ((in 48 reviews)); "Managers don't do any work but are able to tell you that you should be able to meet this and that KPI." ((in 17 reviews)); "The work is mind numbing, quotas keep increasing and become harder and harder to hit goals, upper management is unstable (I’ve lost count of how many CFO’s and CEO’s have come and gone), training for most processes are inadequate because you’ll still find yourself asking for help on something that was not adequately covered." ((in 15 reviews)); "Leadership is cliquey and gossips." ((in 11 reviews))

What are employees saying about One Call layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about One Call layoffs and their outlook for job security at One Call in 2026.

What are the top reviewed One Call locations?

Jacksonville , Parsippany , Springfield , West Hills , Tampa , Titusville , Dallas , Pittsburgh , Alpharetta , Jersey City , New York , Los Angeles , Florida City , Columbus , Philadelphia , Boston , Fairfield , Morristown , Idaho Falls , Cairo , Phoenix , Wayne , Tulsa , Albuquerque , Fayetteville , Jacksonville , Burleson , Flower Mound , El Paso , Houston

One Call reviews

3.0

40% would recommend to a friend

(715 total reviews)

Nick Mendez

40% approve of CEO

40% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (715 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

One Call has an employee rating of 3.0 out of 5 stars, based on 715 company reviews on Glassdoor which indicates that most employees have an average working experience there. The One Call employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

715 reviews

4.0

Aug 27, 2016

Great Company

Accounts receivable researcher

Recommend

CEO approval

Business Outlook

Pros

Culture Benefits Not micromanaged Dress code- tattoos, vivid hair color, jeans are okay

Cons

Training isn't specific enough for positions Merge with OneCall is changing some of the culture Communication between teams and departments needs to be more fluid

1.0

Aug 22, 2016

Horrible company

Intake coordinator

Recommend

CEO approval

Business Outlook

Pros

There are no pros to this company. Literally the worst job I've ever had. Stay far, far away!!!

Cons

EVERYTHING. The intake department is run by a couple of girls with bad attitudes. The supervisors literally do nothing all day and don't even bother asking them for assistance because you will be given a big attitude. They pay these girls 50k to "supervise" which they don't and they don't even have college degrees.

3.0

Aug 21, 2016

Merged with One Call

Manager

Recommend

CEO approval

Business Outlook

Pros

Good benefits Competitive Salary Good culture A lot of opportunity for growth if you're a good soldier. Make sure your manager's manager knows you want to move up.

Cons

After merger, culture is now all about the bottom line instead of the people. Growth has slowed down as the company gets bigger.

Viewing 556 - 558 of 715 Reviews

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Jobs at One Call

Staff Software Engineer

Senior Product Manager

Sr. Software Engineer

Principal Product Manager

One Call

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