One Call reviews

3.0

40% would recommend to a friend

(715 total reviews)
avatar

Nick Mendez

40% approve of CEO

40% positive business outlook

One Call has an employee rating of 3.0 out of 5 stars, based on 715 company reviews on Glassdoor which indicates that most employees have an average working experience there. The One Call employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

715 reviews
1.0
Sep 25, 2018
Recommend
CEO approval
Business Outlook

Pros

The building is in a good location.

Cons

None of the managers really care, they are all afraid for thier jobs as well. There is not and once of job security at this place. The company is so cheap they dont spend any money on you for anything. No tshirts, no company sponsored parties, it's a terrible place to work. If I could give it 0 stars I would.

4.0
Feb 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Stable work schedule and decent pay. Standard benefits and PTO. If you're an actual professional used to a call center environment, you should be able to see these negative reviews for what they are. There is no chaos occurring because of mergers. There is change, but if you can't roll with it, you're just going to be miserable. While not all members of leadership are amazing, the vast majority are and they foster and encourage their employees. There IS a promotion system in place, but you actually have to do the work to get promoted. You can't just do the bare minimum and expect to get promoted or get a raise. You have to put in the extra effort. Also, there is no new work from home option at this time. That door shut a long time ago and they aren't letting anyone else do it other than the ones who were lucky enough to get out of the door the first few rounds.

Cons

The only con I have is that the downtown office location is unpleasant to try and get in and out of on a daily basis. They're about to do a big ribbon cutting ceremony to "inaugurate" OneCall taking over the building after another company left. We would have been better off buying a building somewhere else or building one from scratch rather than stay in this overpriced monstrosity simply for the "client appeal". It should have said something when a company as large as Aetna leaves a building for greener pastures.

2.0
Jan 22, 2018

Care Coordinator

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good schedules, no weekends

Cons

Its hard trying to get time off

Viewing 151 - 153 of 715 Reviews

Glassdoor has 768 One Call reviews submitted anonymously by One Call employees. Read employee reviews and ratings on Glassdoor to decide if One Call is right for you.