Does One Call pay their employees well?

According to anonymously submitted Glassdoor reviews, One Call employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at One Call. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at One Call?

39% of One Call employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated One Call 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at One Call?

Care Coordinator (88) , Patient Care Coordinator (27) , Medical Service Coordinator (19) , Customer Service Representative (17) , Care Coordinator I (14) , Operations Supervisor (10) , Manager (9) , Customer Care Coordinator (8) , Supervisor (7) , Director (6) , Scheduling Coordinator (6) , Accounts Receivable Specialist (5) , Intake Coordinator (5) , Medical Services Coordinator (5) , Medical Transportation Coordinator (5)

What are the pros of working at One Call according to real employee reviews?

"Good benefits and PTO." ((in 58 reviews)); "Also, very open when it comes to working remotely; a good portion of the employees work from home at least some of the time if not exclusively." ((in 40 reviews)); "Great work place people were great" ((in 36 reviews)); "The IT team is great" ((in 15 reviews)); "High moral and great Leadership." ((in 11 reviews))

What are the cons of working at One Call according to real employee reviews?

"Low Pay (Took me YEARS to earn the same pay I earned at my previous (similar) Customer Service Job in Maryland!)" ((in 50 reviews)); "Constant changing of position due to poor management." ((in 48 reviews)); "Poor Training" ((in 19 reviews)); "Managers don't do any work but are able to tell you that you should be able to meet this and that KPI." ((in 17 reviews)); "The work is mind numbing, quotas keep increasing and become harder and harder to hit goals, upper management is unstable (I’ve lost count of how many CFO’s and CEO’s have come and gone), training for most processes are inadequate because you’ll still find yourself asking for help on something that was not adequately covered." ((in 16 reviews))

What are employees saying about One Call layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about One Call layoffs and their outlook for job security at One Call in 2026.

What are the top reviewed One Call locations?

Jacksonville , Parsippany , Springfield , West Hills , Tampa , Titusville , Dallas , Pittsburgh , Alpharetta , Jersey City , New York , Los Angeles , Florida City , Columbus , Philadelphia , Boston , Fairfield , Morristown , Idaho Falls , Cairo , Phoenix , Wayne , Tulsa , Albuquerque , Fayetteville , Jacksonville , Burleson , Flower Mound , El Paso , Houston

One Call reviews

3.0

39% would recommend to a friend

(205 total reviews)

Nick Mendez

38% approve of CEO

39% positive business outlook

Ratings by demographic groups

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Reviews by job title

205 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Jun 14, 2015

Therapy Coordinator

Therapy coordinator

Recommend

CEO approval

Business Outlook

Pros

- Employees are great, company encourages positive atmosphere, most employees are generally happy and glad to work here. - Company seems to respect employees. I am not micro managed. - Questions are encouraged and mistakes are accepted. - They promote from within.

Cons

- Experience is going to depend greatly on who your supervisor is/ what your role is. - While they promote from within, there are few spaces, many people have been working for long tenures and have not made many advances in role or salary.

4.0

May 21, 2015

Great place to work

Customer care coordinator

Recommend

CEO approval

Business Outlook

Pros

Great people, wonderful supervisors; great call center atmosphere, a lot of incentives for their employees. They like to celebrate and keep the employees happy. All around great place to work

Cons

Not any I can think of. I would recommend this company.

1.0

Mar 18, 2015

Unfortunate atmosphere; like working for 2 different companies depending on salary level

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Hourly employees are treated with respect, always promoting a positive, learning atmosphere with fun activities. For hourly employees, it is a great place to work.

Cons

Hourly employees are treated with respect; unfortunately the same does not apply to salaried professionals, who are expected to work over 50 to 60 hours a week with very low pay. The company motto is "no complaining allowed" and "positive energy" but this could not be further from the truth. Upper management has created a hostile, passive aggressive fear-driven atmosphere for salaried employees. Salaried employees are expected to work around the clock 24:7, including during sick leave/ PTO/ vacations, and no matter how much work you produce, it is never enough and the work quality, no matter how perfect, is never good enough. It is a shame because there are many talented employees that I have enjoyed working with, that will be going elsewhere once they receive other, outside opportunities. If you are a professional and are looking for a place where you can enjoy coming to work everyday, please look elsewhere.

Viewing 190 - 192 of 205 Reviews

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Therapy Coordinator

Great place to work

Unfortunate atmosphere; like working for 2 different companies depending on salary level

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