Does One Call pay their employees well?

According to anonymously submitted Glassdoor reviews, One Call employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at One Call. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at One Call?

42% of One Call employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated One Call 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at One Call?

Care Coordinator (88) , Patient Care Coordinator (27) , Medical Service Coordinator (19) , Customer Service Representative (17) , Care Coordinator I (14) , Operations Supervisor (10) , Manager (9) , Customer Care Coordinator (8) , Supervisor (7) , Director (6) , Scheduling Coordinator (6) , Accounts Receivable Specialist (5) , Intake Coordinator (5) , Medical Services Coordinator (5) , Medical Transportation Coordinator (5)

What are the pros of working at One Call according to real employee reviews?

"Good benefits and a very active/attentive HR department" ((in 60 reviews)); "Work from home position is good." ((in 38 reviews)); "Great work place people were great" ((in 35 reviews)); "Good work/life balance" ((in 15 reviews)); "The IT team is great" ((in 15 reviews))

What are the cons of working at One Call according to real employee reviews?

"Low Pay (Took me YEARS to earn the same pay I earned at my previous (similar) Customer Service Job in Maryland!)" ((in 55 reviews)); "Constant changing of position due to poor management." ((in 47 reviews)); "Lack of training" ((in 18 reviews)); "Managers don't do any work but are able to tell you that you should be able to meet this and that KPI." ((in 17 reviews)); "The work is mind numbing, quotas keep increasing and become harder and harder to hit goals, upper management is unstable (I’ve lost count of how many CFO’s and CEO’s have come and gone), training for most processes are inadequate because you’ll still find yourself asking for help on something that was not adequately covered." ((in 12 reviews))

What are employees saying about One Call layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about One Call layoffs and their outlook for job security at One Call in 2026.

What are the top reviewed One Call locations?

Jacksonville , Parsippany , Springfield , West Hills , Tampa , Titusville , Dallas , Pittsburgh , Alpharetta , Jersey City , New York , Los Angeles , Florida City , Columbus , Philadelphia , Boston , Fairfield , Morristown , Idaho Falls , Cairo , Phoenix , Wayne , Tulsa , Albuquerque , Fayetteville , Jacksonville , Burleson , Flower Mound , El Paso , Houston

One Call reviews

3.0

42% would recommend to a friend

(714 total reviews)

Nick Mendez

44% approve of CEO

43% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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One Call has an employee rating of 3.0 out of 5 stars, based on 714 company reviews on Glassdoor which indicates that most employees have an average working experience there. The One Call employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

714 reviews

2.0

Apr 25, 2015

Referral Intake Dept

Intake referral

Recommend

CEO approval

Business Outlook

Pros

Nice office stations and that is about all I can really say. It was terribly cold in my work space and I had to hear a sick employee hack an cough all day every day.

Cons

Managers are not people oriented and assuring. Training was terrible, gave 2 days worth of training and expect you to know everything needed to be effective. CEO was horrible and prejudice. Employees backstab you and don't give new employees a fighting chance. Horrible place to work.

4.0

Mar 19, 2015

Stay Away

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Some of the management is very knowledgeable. Teams comprised of all different skill set.

Cons

The directors are idiots. They sit back and have no direction and vision.

1.0

Nov 6, 2014

Do not believe it when they tell you, "they're not like other call centers." Quotas or termination!

Care coordinator

Recommend

CEO approval

Business Outlook

Pros

Weekends and holidays off, decent starting salary; business hours, monetary rewards for overachievers; holiday celebrations and treats.

Cons

QA-ridiculously strict and unnecessary; 45 minute lunch; PTO will always be denied; No sick days have to use PTO, yet still get "occurrences." Meet Quotas or you're fired; Disciplinary actions continues even if you're improving if you don't meet their time schedule. File and call manipulation gives unfair advantage to favored or high producing employees. High producing employees have completed, easy files, while others have high maintenance files which lead to lack of "availability" and productivity, but, they'll always blame the employee. The new class of employees will be your replacement without your knowledge.

Viewing 19 - 21 of 714 Reviews

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Reviews by job title

Referral Intake Dept

Stay Away

Do not believe it when they tell you, "they're not like other call centers." Quotas or termination!

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