Does One Call pay their employees well?

According to anonymously submitted Glassdoor reviews, One Call employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at One Call. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at One Call?

42% of One Call employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated One Call 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at One Call?

Care Coordinator (88) , Patient Care Coordinator (27) , Medical Service Coordinator (19) , Customer Service Representative (17) , Care Coordinator I (14) , Operations Supervisor (10) , Manager (9) , Customer Care Coordinator (8) , Supervisor (7) , Director (6) , Scheduling Coordinator (6) , Accounts Receivable Specialist (5) , Intake Coordinator (5) , Medical Services Coordinator (5) , Medical Transportation Coordinator (5)

What are the pros of working at One Call according to real employee reviews?

"Good benefits and a very active/attentive HR department" ((in 60 reviews)); "Work from home position is good." ((in 38 reviews)); "Great work place people were great" ((in 35 reviews)); "Good work/life balance" ((in 15 reviews)); "The IT team is great" ((in 15 reviews))

What are the cons of working at One Call according to real employee reviews?

"Low Pay (Took me YEARS to earn the same pay I earned at my previous (similar) Customer Service Job in Maryland!)" ((in 55 reviews)); "Constant changing of position due to poor management." ((in 47 reviews)); "Lack of training" ((in 18 reviews)); "Managers don't do any work but are able to tell you that you should be able to meet this and that KPI." ((in 17 reviews)); "The work is mind numbing, quotas keep increasing and become harder and harder to hit goals, upper management is unstable (I’ve lost count of how many CFO’s and CEO’s have come and gone), training for most processes are inadequate because you’ll still find yourself asking for help on something that was not adequately covered." ((in 12 reviews))

What are employees saying about One Call layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about One Call layoffs and their outlook for job security at One Call in 2026.

What are the top reviewed One Call locations?

Jacksonville , Parsippany , Springfield , West Hills , Tampa , Titusville , Dallas , Pittsburgh , Alpharetta , Jersey City , New York , Los Angeles , Florida City , Columbus , Philadelphia , Boston , Fairfield , Morristown , Idaho Falls , Cairo , Phoenix , Wayne , Tulsa , Albuquerque , Fayetteville , Jacksonville , Burleson , Flower Mound , El Paso , Houston

One Call reviews

3.0

42% would recommend to a friend

(714 total reviews)

Nick Mendez

44% approve of CEO

43% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.1

Culture & values

3.0

Career opportunities

2.9

Compensation and benefits

2.6

Senior management

One Call has an employee rating of 3.0 out of 5 stars, based on 714 company reviews on Glassdoor which indicates that most employees have an average working experience there. The One Call employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

714 reviews

2.0

Dec 28, 2017

Great starter job. Not much else.

Care coordinator

Recommend

CEO approval

Business Outlook

Pros

Flexibility with time off requests, culture is pretty awesome

Cons

Low pay, no room to grow, micromanagement, lack of leadership, diversion of responsibility instead of fixing complaints and issues. If you work hard and they realize it they'll load more on you and won't increase your pay. Good luck with escalated calls, you're on your own since those on that email list pick and choose who they want to help.

One Call Response

8y

Thank you for leaving feedback about your One Call work experience. We are so glad to hear that you think the culture is awesome – we think so too! We are sorry to hear that you felt micromanaged and underpaid in your position, but appreciate your constructive advice regarding management and recognition.

2.0

Aug 9, 2017

So disorganized

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Genuine people, fair compensation, ok benefits.

Cons

No culture other than a workforce that seems tired and fed up. Managment micro-manages. This slows work down! You have people in management positions who clearly either don't know how to manage or don't want to manage. And there are people in positions with titles who SHOULD know how to do the work their title would indicate that they're responsible for but they have no understanding what it takes to do the job. It makes their expectations unrealstic and impossible to meet. There also is no work/life balance.

One Call Response

8y

Thank you for taking the time to provide this honest feedback. We are sorry that your work experience at One Call was less than satisfactory. We sincerely appreciate the constructive “Advice to Management” that you have given and will ensure that this information is shared with our management teams. We agree that making smart hiring decisions, trusting employees, and holding all employees accountable makes for a positive and productive work environment, which we strive to maintain.

2.0

Feb 21, 2016

On a grease-slide to an outsourced hell.

Patient care coordinator

Recommend

CEO approval

Business Outlook

Pros

Co-workers were a lot of fun. HR was always sensitive to employee needs. Continuous opportunities for additional training. Work-Life balance is good for students.

Cons

All telephonic positions (that are left) are in the process of being sent offshore. Upper-management is out of sight and cannot relate to their employees. Extremely difficult to get promoted. Very racially charged environment. If you aren't a member of a certain church - forget about getting promoted in Jacksonville! Numbers based. Patient's quality of care always comes second to profit-margins. Insurance companies hate working with us because of the outsourcing. You will be yelled at by customers at least once every day.

Viewing 16 - 18 of 714 Reviews

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One Call reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great starter job. Not much else.

So disorganized

On a grease-slide to an outsourced hell.

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